Revealed on Thursday, April 22, 2021

Wizz Air has launched a brand new member of its buyer care staff – Amelia.Impressed by Amelia Earhart, the American aviation pioneer, Amelia is a chatbot which permits clients to search out data shortly and simply, with out interacting with an agent through e-mail or over the cellphone.Amelia can reply normal questions associated to Covid-19, particular help, baggage, cost strategies, check-in, voluntary cancellation, travelling with infants and WIZZ providers.For any questions which exceed Amelia’s present data, a reside chat with brokers can also be obtainable.Zsuzsa Poos, Chief Buyer and Advertising and marketing Officer at Wizz Air, stated: “I’m delighted to introduce Amelia, our digital assistant chatbot, who will actually remodel Wizz Air’s buyer expertise.”The chatbot perform is at the moment obtainable in English language, and might be step by step rolled out to cowl a rising variety of matters to clients visiting chat brokers can even be obtainable to help Wizz Air clients with any questions associated to WIZZ flights and providers, so long as no reserving adjustments which require cost are wanted.For requests requiring funds, the airline has a lot of self-service choices.