tyntec’s buyer Tarjeta Plan Platino makes use of WhatsApp’s wealthy media capabilities – via tyntec’s Chat API – and adjustments how bank card statements are considered by their prospects.MUNICH, December 3, 2019 – tyntec, a world cloud communications supplier, at present introduced that one of many firm’s purchasers within the monetary providers sector is now utilizing WhatsApp Enterprise API’s wealthy media capabilities to ship month-to-month statements to banking prospects in Argentina.WhatsApp for Monetary ServicesWhatsApp’s wealthy media has supplied a novel alternative for tyntec’s buyer Tarjeta Plan Platino to maneuver away from the standard strategies of sending month-to-month account statements to their prospects (postal providers and emails).With 23 department workplaces within the province of Cordoba, Argentina, Tarjeta Plan Platino creates a novel mixture of group based mostly face-to-face service and cellular messaging based mostly expertise proper on WhatsApp, which is utilized by virtually all of their prospects. Along with modernizing their buyer expertise, WhatsApp Enterprise API helps the monetary providers firm guarantee on-time supply of the month-to-month statements and get monetary savings on the similar time.Earlier than utilizing the API, Tarjeta Plan Platino used e mail as a option to ship paperless account statements to their prospects, however as soon as the purchasers got the choice to decide on, WhatsApp shortly grew to become probably the most most popular manner – exhibiting 200% extra opt-ins in comparison with e mail in simply 2 months.“As a regional bank card issuer we compete with bigger nationwide corporations. Placing nice care in doing issues the best way our prospects need is a cornerstone of how we differentiate our model. And utilizing WhatsApp to ship necessary paperwork and supply buyer help is an ideal instance of that,” stated Walter Zicovich, Co-Founding father of Tarjeta Plan Platino. “Our prospects love how they’ve every little thing they want proper on the identical app they use on a regular basis. And we’re additionally lowering prices by changing postal mails with WhatsApp and utilizing much less paper. It’s a win-win-win state of affairs.”“Offering peace of thoughts to our prospects with an official enterprise profile on WhatsApp is necessary for constructing belief as we’re sharing private monetary info with our prospects,” continued Walter Zicovich. “With 45% of our prospects opting in to obtain account statements on WhatsApp – and rising by about 10% month over month – we’re dedicated to integrating extra techniques with WhatsApp to supply higher experiences for each our prospects and brokers.”The flexibility so as to add new chat channels like WhatsApp, with out disrupting present agent-facing functions and UIs, is crucial for companies to make sure adoption and a constructive consumer expertise. “The pliability and configurability constructed into our Chat API guarantee that our purchasers aren’t pressured so as to add further software program overhead or impede the consumer expertise once they add new platforms,” stated Dr. Marco Lafrentz, VP of Merchandise, tyntec.About tyntectyntec is a world cloud communications supplier, and a WhatsApp Enterprise resolution supplier, enabling companies to speak with their prospects, workforce and machines. tyntec has constructed its international connectivity from the bottom up and developed cloud APIs on high to supply the total benefit of cloud communications on a world scale. Constructing on its carrier-grade connectivity, tyntec continues to advance how at present’s enterprises make the most of the common providers of messaging, voice, cellphone numbers and authentication to attach and carry out transactions with folks around the globe. For extra info, please go to www.tyntec.comAbout Tarjeta Plan PlatinoTarjeta Plan Platino is a regional bank card issuer working within the province of Cordoba, Argentina. With its 23 workplaces within the area, it permits its prospects to simply entry its providers and supplies completely different financing choices via its 7500 affiliated shops. For extra info, please go to www.planplatino.com.arPress contacts:tyntecJean Shin+49 89 202 451 [email protected]