is continuous to mislead shoppers with strain promoting ways – regardless of a crackdown by regulators aimed toward placing a cease to such unscrupulous practices.
That’s in response to a brand new investigation by client watchdog Which? Journey.
The organisation carried out spot checks on six web sites ordered to make adjustments following enforcement motion by the Competitors & Markets Authority over issues of strain promoting, deceptive low cost claims, the impression of commissions on search outcomes and hidden fees.
The regulator concluded that practices akin to giving a misunderstanding of a room’s recognition or not displaying the total price upfront might probably break client safety regulation.
In response, the physique gave the web sites – Expedia,, Agoda,, ebookers and Trivago – till September 1st to up their sport.
However Which? Journey discovered was nonetheless flouting the foundations after the deadline handed, with 5 out of ten of its “just one room left on our website” claims failing to provide an correct image of availability.In a single instance, search outcomes for the Park Plaza Westminster Bridge warned that only one “secret deal” room was out there – a superior double room (with incapacity entry) priced at £232.
Nonetheless, after clicking by way of to the reserving web page, Which? scrolled down to search out one other ten superior doubles (with inside view) out there for a less expensive price of £226.
In complete, 34 empty rooms had been nonetheless out there on the identical lodge on the identical night time.
In distinction, the 5 different websites which had been named and shamed by the Competitors & Markets Authority appeared to have cleaned up their acts on the precise challenge of strain promoting.
Agoda, for instance, now tells clients: “We solely have one left at this worth.”
Naomi Leach from Which? Journey mentioned: “We discovered clear proof that has not but sufficiently cleaned up its act and is flouting the foundations on pressure-selling, which might result in hundreds of thousands of shoppers being rushed into making a reserving.
“It should now present cast-iron ensures that it gained’t proceed to mislead holidaymakers with these unscrupulous practices, in any other case the regulator should step in with sturdy motion to carry it into line.”

SAS passengers provided biofuel alternative

Qatar Airways Group studies enormous monetary losses