After cancelling a whole bunch of flights because of the bitter pilots’ pay dispute, British Airways is failing to adjust to its obligations to some passengers.

Members of the British Airline Pilots’ Affiliation (Balpa) working for BA will stage a second strike on 27 September.

The primary grounded nearly each BA flight on 9 and 10 September – nearly 1,700 flights – disrupting the journey plans of almost 200,000 passengers.

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Forward of the primary walkout, the airline didn’t notify some passengers about their entitlement to be flown on the identical day as initially deliberate on a distinct airline.

Following intervention by The Impartial, British Airways now tells disrupted travellers concerning the choice. However in accordance with a number of accounts from passengers whose flights later this month have been cancelled, BA remains to be not honouring its obligations in each case.

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One traveller, Maeve Atkins, is booked to fly from Heathrow to Seattle on 27 September. The European air passengers’ rights guidelines require her to be supplied a flight on the identical route on the identical day if seats can be found, as they’re on Virgin Atlantic. One other choice is Norwegian from Gatwick to Seattle.

However Ms Atkins stated that when she referred to as British Airways, she was refused a seat on both airline: “They’ve stated they cannot e-book on Virgin or Norwegian. They stated they solely have agreements with about 20 airways.”

Ms Atkins accepted the supply of a flight a day earlier on BA. The airline uncared for to inform her that it’s obliged to e-book and pay for a resort for her, in addition to offering meals throughout her prolonged keep. As a substitute she paid $290 (£233) for a resort room.

The Impartial raised her case, one in every of many acquired on the identical subject, with British Airways. A spokesperson stated: “Now we have supplied all prospects who’re affected the choice to take a full refund or to rebook on an alternate date or airline.

“Now we have been working with greater than 50 airways to make sure that prospects have as many options as potential to suit their plans.”

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The airline didn’t tackle the refusal to supply Ms Atkins a distinct flight on the identical day on Virgin Atlantic or Norwegian, nor its failure to supply and supply resort lodging.

On ba.com, British Airways says: “You need to preserve your receipts for another prices instantly incurred because of the cancellation, these will probably be thought-about on a person foundation.”

A spokesperson for the Civil Aviation Authority (CAA), which is chargeable for implementing the EU guidelines within the UK, stated: “We’re conscious of the deliberate industrial motion affecting British Airways passengers on 27 September.

“We will probably be reminding the airline of its authorized obligations to passengers throughout any interval of disruption.

“Passengers who’ve seen their flights cancelled needs to be supplied the selection of a full refund or alternate journey preparations underneath comparable circumstances on the earliest alternative, which incorporates flights on different airways, or a brand new flight at a later date on the passenger’s comfort.

“We additionally count on the airline to proactively present passengers with details about their rights when flights are cancelled.

“Passengers with considerations ought to contact us at [email protected]

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British Airways introduced the cancellations on Thursday, the final potential day earlier than it might have needed to pay compensation underneath the European air passengers’ rights guidelines.

Balpa has warned: “Ought to British Airways refuse significant negotiations, additional strike dates will probably be thought-about by the Balpa nationwide govt crew.”

However the union has flatly rejected claims on the entrance web page of The Solar that it plans a 10-day strike in November. “That is nonsense as we advised The Solar,” tweeted Balpa.