What is going on?
In July, BA pilots belonging to the British Airline Pilots’ Affiliation (Balpa) voted overwhelmingly to strike. BA then tried twice in court docket to get the poll dominated illegal, however failed.
On Friday afternoon, 23 August, the pilots’ union introduced strike dates: 9, 10 and 27 September. And on Friday night hundreds of passengers have been instructed their flights had been cancelled.
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The concept was to inform travellers as quickly as doable – partly to assist them, and in addition to keep away from the necessity to compensate passengers below European air passengers’ rights guidelines. If an airline cancels a flight lower than two weeks forward, it should present as much as £560 in compensation.
The cancellations for the primary 48 hour strike have been for a five-day stretch, protecting eight to 12 September. However by Saturday 24 August, many passengers had been instructed their flights weren’t, actually, cancelled.
My flight has actually been cancelled. What are my rights?
The European guidelines that govern British Airways stipulate a passenger whose flight is cancelled should show the traveller with “re-routing, below comparable transport circumstances, to their remaining vacation spot on the earliest alternative.”
The Civil Aviation Authority (CAA) confirms that if BA can not supply another flight on the unique day of departure, it should guide a seat on one other airline.
Sadly, British Airways failed to say that obligation, telling passengers they might select from a refund or rebooking on BA for a distinct day.
To compound the issue, British Airways instructed passengers: “If in case you have a flight booked with us on these dates, it’s doubtless that you just won’t be able to journey.”
Actually, it is vitally doubtless that lots of the passengers will be capable to journey. They will request a seat on one other airline by the decision centre, although waits are lengthy.
I like to recommend not spoiling the weekend by repeatedly making an attempt to cellphone an overstretched name centre. Name once more on Wednesday: by then the surge of harassed and anxious passengers who haven’t been absolutely knowledgeable of their rights could ease.
If I get rebooked, will I get the identical baggage allowance?
That ought to occur; if there are additional prices then you need to pay them and reclaim the additional from British Airways.
Must you be rebooked on a long-haul flight on Norwegian, which has no complimentary catering for financial system passengers, you possibly can asks for meals to be added to your reserving, or pay and reclaim.
I would like an additional lodge keep. Who pays?
Whether it is required due to rebooking, whether or not on British Airways or one other airline, then BA is required to guide the lodging for you and supply meals (no alcohol).
I cancelled for a refund and rebooked with easyJet at nice expense. Can I ship the invoice to British Airways?
Should you can display you weren’t given a full vary of choices, I imagine you possibly can.
Is the reference to “comparable transport circumstances” a legitimate motive for BA showing to be reluctant to re-book on low-cost airways resembling easyJet?
No. Passengers have instructed me that British Airways employees have refused to rebook them on easyJet as a result of it’s not an “affiliate airline”. However once more, that’s BA’s drawback, not the traveller’s – even when the airline has to make use of a supervisor’s bank card to pay for the seat on easyJet, if that’s the most acceptable departure.
I booked different flights after which my flight was uncancelled. Can I declare the additional price?
A spokesperson for BA mentioned: “We’re sorry for any confusion and inconvenience this has brought on.
“We might encourage anybody who has incurred any bills as a direct outcome to get in contact, and we’ll cope with every case on a person foundation.”
My studying of the Shopper Rights Act 2015 signifies that British Airways should present its companies with “cheap care and ability”. I don’t suppose cancelling than uncancelling meets that take a look at. So I think about BA will probably be assembly all cheap claims for the additional prices it has triggered.
I’m flying on 9 September however haven’t been instructed my flight is cancelled. Ought to I fear?
In all probability not. It might be that your flight is on BA CityFlyer, the London Metropolis airport subsidiary, which is unaffected by the strike. Or it might be a “code-share” flight that’s really operated by American Airways, Iberia, Vueling, and so on.
If it’s a British Airways “essential line” flight, it might be one which BA is assured of providing. The airline is already contingencies, which is able to embody chartering in capability from its part-owner, Qatar Airways. A “sub-fleet” of short-haul plane operated many British Airways flights through the 2017 cabin-crew strikes.
I’m as a consequence of fly dwelling on 27 September. When are BA are doubtless to provide extra info?
Whereas I’ve each sympathy with folks booked on BA on 27 September (and 26/28/29 Sept as a result of they is also affected), at this stage do nothing except you really need a refund as a result of your plans have modified.
We’re booked on a flight on 28 September. May we be got rid of in favour of somebody on a cancelled flight on 27 September?
No, passengers on cancelled flights go to the again of the queue. Travellers already booked on flights which might be going all the time take precedence.