Maastricht, The Netherlands – Final week HospitalityNet revealed the primary a part of The HITEC Minneapolis Improvements Digest that includes the guestroom expertise improvements which have been on show at HITEC Minneapolis. Half 2 of the HITEC Minneapolis Improvements Digest is all about operations expertise improvements.

7X
7X by SevenRooms is the {industry}’s first-of-its-kind advertising automation and visitor engagement software program. Designed to show first time lodge F&B company into regulars, 7X combines 4 parts into one highly effective product, serving to lodge restaurant operators to leverage automation and knowledge to nurture visitor relationships at scale by extremely personalised interactions throughout the shopper lifecycle. The brand new software program was not too long ago rolled out with 4 parts: Visitor Satisfaction, Automated Tagging & Segmentation, E-mail Automation, and Experiences & Particular Provides. Further particulars on every embrace:
Visitor Satisfaction: Keep on prime of the visitor expertise by viewing all critiques in a single place, together with these from Google, Fb, Yelp, and TripAdvisor. 7X permits operators to hyperlink visitor suggestions to visitor profiles, so they’re by no means left at midnight on the place they stand. The marrying of critiques to company creates a strong, new dataset for operators.
Automated Tagging & Segmentation: Configure a rules-based algorithm to mechanically apply customizable tags to a visitor profile, tailoring service and advertising for classes together with ‘first-timers,’ ‘high-value group regulars,’ ‘optimistic reviewers,’ ‘damaging reviewers,’ and extra.
E-mail Automation: Automate the method of sending the proper message, to the proper visitor, on the proper time. E-mail automation permits operators to simply create and ship focused e mail campaigns to particular buyer segments, like incentivizing company who haven’t returned shortly with complimentary champagne on their subsequent go to.
Experiences & Particular Provides: Mechanically generate touchdown pages for occasions and particular presents which are constructed to transform. Push promotions throughout quite a lot of buyer segments – whether or not that is making an occasion for the general public, or making it accessible completely to your most loyal clients. Leverage visitor knowledge to focus on company effortlessly, whether or not that is throughout e mail, social media or an internet site, seamlessly monitoring the ROI on every promotion.
go to the corporate profile of SevenRooms, Inc. on HospitalityNet
Group SevenRooms at HITEC Minneapolis
Relay Professional
Meet Relay, the worlds strongest GPS enabled mobile walkie-talkie that matches within the palm of your hand. Use Relay to speak together with your workers, see the place they’re in real-time utilizing our internet console & present company with fast and quick access to companies.
Relay is constructed powerful, drop and water resistant so it will probably stand as much as the harshest circumstances. It additionally comes with two-day battery life, to energy by a number of shifts while not having a cost. With our {custom} options, you may add Panic Button, and Entrance Desk Name Button options or use our API to combine it with your personal {custom} options.
Relay Professional
Beekeeper Paperwork
The brand new characteristic, known as “Paperwork,” will allow lodge directors to share work collateral with particular groups, departments, or areas in an easy-to-navigate folder construction that workers can entry from their cellular units. Managers can personal and edit folders for his or her groups or areas, making certain each worker finds the precise, regionally related info they’re on the lookout for.
Paperwork on Beekeeper differentiates itself by serving as a extremely focused, location-specific doc sharing device for cellular machine customers. It provides distributed workforces the proper info particular to their areas; that is essential for making certain operational effectivity. “Paperwork characteristic will allow lodge directors to share location-specific paperwork on to the suitable workforce, making certain that the correct procedures are at all times being adopted,” Rheams stated. “It additionally permits for customizable enhancing permissions which are presently not accessible in most of the different doc options on different workforce apps out there.”
go to the corporate profile of Beekeeper on HospitalityNet
Group Beekeeper at HITEC Minneapolis
SABAGuest
SABAGuest automated communication answer eliminates the dissatisfaction skilled by company because of antiquated communication strategies which are inefficient, pricey, and not meet the wants and needs of recent vacationers. A 360° answer offering a centralized communication platform, SABAGuest not solely enhances the visitor expertise, however improves lodge effectivity, decreases labor prices, drives lodge income, and frees up workers to interact in really significant visitor interactions.
SABAGuest is able to managing all visitor questions and requests, gathering real-time visitor sentiment, making suggestions, presenting the most recent lodge presents and driving F&B income through our digital F&B ordering platform. It may be 100% custom-made to satisfy the wants of every particular person property, whereas sustaining a constant model language throughout a whole group. However better of all: It permits any visitor, from any nation, to talk with a lodge in their very own native language, really breaking down the language limitations that trendy journey has introduced. And it may be deployed right into a single property, or a whole group, in lower than 1 week!
SABA Hospitality at HITEC Minneapolis
Skylight
Web site 1001 is a software program developer utilizing AI to revolutionize how buildings are run. The corporate’s Skylight Constructing Efficiency and Operations platform combines core constructing info, reside constructing methods, sensors and “people-generated” info like work requests and feedback, with synthetic intelligence and machine studying applied sciences to assist make buildings really “good”.
Property traders, house owners, and managers faucet Skylight-powered apps to cut back unplanned upkeep and downtime, decrease operational prices, improve asset longevity and efficiency, maximize visitor/tenant expertise and improve a property’s worth. Skylight clients embrace main lodge operators, on line casino/resort properties, performing arts facilities, mixed-use business, and workplace constructing house owners.
Skylight
Transcendent
The Asset Particulars Module on Cell has a brand-new Asset Dashboard module. Finish-users can use the module to search for all kinds of asset particulars together with however not restricted to website’s full asset listing, asset’s openwork, asset’s work historical past, and asset particulars. 
Transcendent
Text4Service
Text4Service is a cellular ordering and cost platform that requires NO APP for the patron to obtain. They merely textual content in a key phrase or scan a QR code and are directed to a cellular ordering website on their browser. The ordering website might be utterly custom-made to the wants of the venue and is white labeled as their platform.
When an order is positioned, the venue workers will know precisely the place the merchandise or service must be delivered.
TEZ at HITEC Minneapolis
Cloud-based Scent Advertising and marketing
Take management of your olfactory surroundings with the world’s first 100% Web managed diffuser. No efforts have been spared to be sure that property managers, store operators and residential house owners, are capable of handle their olfactory environments each merely and effectively.
Most diffusers available on the market use an inefficient timer-controlled technique. We firmly consider that the precision and adaptability of our answer, will be sure that individuals get pleasure from all the advantages of a well-regulated olfactory surroundings.

Cloud-based Scent MarketingWhatsApp Messaging Integration
With over 1.5 billion energetic customers in over 180 nations, WhatsApp is without doubt one of the most vital messaging purposes accessible available on the market as we speak. By harnessing this integration, Whistle is ready to give hoteliers a fair wider capacity to entry their company. A two-way integration permits lodge company preferring WhatsApp to speak immediately with their lodge!
go to the corporate profile of Whistle on HospitalityNet
Group Whistle at HITEC Minneapolis
MadeSafe®
Enseo’s MadeSafe® is a whole worker security system that precisely locates workers in misery. Presently on its fourth technology, MadeSafe has been defending a few of our most susceptible, underrepresented populations, comparable to housekeepers and lecturers since 2015.
The MadeSafe worker security system features a discrete worker security machine carried or worn by workers and listening units situated all through the ability. With the faucet of a button, MadeSafe instantly transmits the identify and site of distressed workers to designated emergency response personnel. The designated personnel obtain these notifications through textual content and e mail in addition to an alert on a console situated on the facility. MadeSafe is accessible as a standalone service or as an added characteristic to the Enseo platform.
Enseo at HITEC Minneapolis
Ivy Smartconcierge
Ivy, powered by Go Second, is the world’s first smartconcierge for motels. Ivy brings collectively human experience and machine intelligence in a seamless expertise for the visitor. By way of messaging, Ivy solutions routine visitor questions like Whats the Wi-Fi password? in lower than one second, decreasing calls and disruptions to the lodge workers. Ivy offers conveniences like fulfilling visitor requests, reserving restaurant reservations, and accessing presents that improve the visitor expertise from anyplace, at any time. Ivy has served tens of tens of millions of company, and shes typically acknowledged in TripAdvisor critiques for offering distinctive service.
go to the corporate profile of Go Second on HospitalityNet
Group Go Second at HITEC Minneapolis
Luxe 6200m Modular Fee System
The Luxe 6200m encompasses a distinctive manufacturing design that mixes a smartphone-sized base machine with a selection of attachable energy and printer modules, permitting companies to solely pay for options they want. This mixture of connectivity, energy and printer choices leads to an array of use circumstances—PIN pad, stand-alone terminal, built-in POS, roaming/pay-at-table, wi-fi—fitted to the assorted acceptance environments mandatory all through hospitality venues: registration counters, reward outlets/spas/enterprise facilities, eating places/swimming pools/gaming flooring, outdoors occasions, reservation facilities.
The bottom models within the Luxe 6000m assist a selection of communication choices: cable connections, Bluetooth, Wi-Fi, 4G LTE, and combos of every. Energy is supplied through a selection of attachable wired or battery-charged modules that characteristic an non-compulsory built-in receipt printer. The system structure is standardized throughout the Luxe product household, enabling seamless integration of cost purposes, third-party software program, and POS methods. The Luxe 6000m is PCI PED 5.Zero licensed and helps all main P2PE applied sciences.
Luxe 6200m Modular Fee System
GroupPay
GroupPay is the primary funds answer for the teams, assembly and occasion {industry}. It’s a complete automated system that brings transparency, sooner funds and straightforward billing reconciliation to the group, conferences and occasions market.
GroupPay consolidates assembly and occasion knowledge in a single location, together with contracts, reservations as they’re made and adjusted, consumed keep knowledge, and fee funds to be made. The answer offers the very important hyperlink between motels and assembly planners, making certain unparalleled transparency and effectivity to trace and handle occasions.
go to the corporate profile of Onyx CenterSource on HospitalityNet
Group Onyx CenterSource at HITEC Minneapolis
A really personalised visitor expertise by Jamf + Monscierge
As extra lodge manufacturers are enabling company with expertise, Apple TV together with iPad and iPhone are enhancing the customer stick with intuitive and cost-effective {hardware}. Creating an unforgettable visitor expertise has by no means been simpler due to Apple TV, iPad and Jamf. Go the additional mile with customizable, in-room lodge expertise. Actual-time communication with lodge companies and native suggestions provide company entry to all the pieces they want for a once-in-a-lifetime keep. Your company can have a seamless expertise from the second they test in to the second they take a look at.
Group jamf at HITEC Minneapolis
HERO Hospitality
Primarily based on Dialexia’s award-winning cloud PBX platform, HERO Hospitality is a hospitality PBX answer constructed particularly for motels, resorts & different hospitality environments together with army and authorities housing. It presents industry-leading cellphone system administration & billing capabilities, along with offering lodge operators with helpful buyer care & productiveness instruments to assist them scale back prices and higher serve their company and residents.
With its easy-to-use entrance desk administration interface, cost-saving options and superior scalability, the HERO Hospitality PBX answer permits lodge and housing operators to boost productiveness throughout the board. What’s extra, being fully software-based means HERO might be bought outright for a fraction of the fee related to conventional PBX upgrades. By contributing within the routine administration of lodge affairs, HERO Hospitality can assist operators increase productiveness ranges, restrict the impression of human errors & serve company extra effectively of their institutions.
Group Dialexia at HITEC Minneapolis
Streamline operations with a single, hands-free wearable machine that features a devoted panic button
Streamline lodge operations by deploying a single machine which permits workers members to speak immediately, privately, immediately, and hands-free. Employees can attain the proper workforce member by merely saying an individual’s identify, function or group, and our hands-free machine routes alerts and messages immediately based mostly on assignments and utilizing clever guidelines. This versatile expertise integrates together with your phone, rapid-response, workflow monitoring, and property administration methods. Administration can find workers simply for fast service request completion and ship a particular hospitality expertise for company.
The award-winning* Smartbadge ™ is sturdy, lightweight, and has a devoted panic button to immediately and discretely alert safety in emergency conditions. The Smartbadge continues the hands-free calling functionality of the Vocera Badge and provides smartphone performance. It has a 2.4″ touchscreen which permits workers to obtain prioritized messages and browse notifications with context, and to securely textual content requests and responses. Vocera’s progressive method has created a strong, wearable IoT machine for improved communications and tangible advantages.
*2019 MedTech Breakthrough Award for “Finest Web-of-Issues Healthcare Wearable System,” https://medtechbreakthrough.com/2019-winners/.
Group Vocera Communications at HITEC Minneapolis
New Employees Security Alert Button 2.0
Created with intensive suggestions from customers, and dealing collaboratively with {industry} and commerce affiliation companions, the brand new TraknProtect Employees Security Alert Button 2.Zero has been designed to be each sturdy and dependable, contemplating the wear and tear and tear brought on by each day proximity to water, cleansing merchandise and normal use. The button can also be geared up with new security enhancements together with a vibration mechanism, which might guarantee customers that the machine has been triggered, even when hid in a pocket or in any other case hidden.
TraknProtect 2.Zero additionally options improved knowledge analytics with the brand new security button offering each day reporting on its battery well being, along with an onboard LED mild indicating the machine standing.
go to the corporate profile of TraknProtect on HospitalityNet
Group TraknProtect at HITEC Minneapolis
Perception
That includes highly effective user-driven interactive dashboards, cellular compatibility, advert hoc reporting and sturdy analytics, Perception is M3’s absolutely built-in, self-service platform designed from the attitude of a hotelier from begin to end. Perception effortlessly rolls up knowledge from among the {industry}’s most acknowledged knowledge suppliers, together with working statistics, model knowledge and proprietary M3 monetary and labor knowledge right into a single, actionable and visible dashboard permitting hoteliers to make actual selections in actual time.
Along with offering at-a-glance centralized knowledge by dashboards, Perception permits hoteliers to automate, schedule and share custom-made reviews to enhance operational efficiencies. The product additionally features a pulse alert characteristic that allows customers to set thresholds for particular key efficiency indicators, alerting the person if a threshold is crossed.
go to the corporate profile of M3 on HospitalityNet
M3 at HITEC Minneapolis
ProfitSword and WVC RubixCloud Enterprise Intelligence & Monetary Accounting Integration
ProfitSword and WVC RubixCloud have partnered to supply a complete knowledge administration and accounting answer that gives key monetary and operational advantages for the hospitality {industry}. The built-in answer is designed to permit a single lodge or a whole portfolio of motels to simply add themselves to a sturdy, hospitality-specific expertise and assist surroundings with little setup and energy. Hoteliers may also profit from most well-liked pricing that might in any other case be troublesome to find for such enhanced performance.
The WVCRC best-of-breed accounting answer together with ProfitSword’s sturdy BI options are constructed to deal with a number of entities inside the similar surroundings, offering the brand new integration with the readiness and talent to scale in lockstep with an organization’s progress. The in-depth integration between WVCRC and ProfitSword additional ensures knowledge integrity between the accounting system and the BI platform. This creates a singular supply of reality for all knowledge throughout all properties and departments. Information is accessible on any machine with an web connection for immediate comparability throughout a number of properties and types, precise to funds traits and/or drill-down to ledger degree particulars
go to the corporate profile of ProfitSword on HospitalityNet
Group ProfitSword at HITEC Minneapolis
LiaCX buyer expertise administration software program
LiaCX(TM), powered by Intouch Perception, is an industry-leading buyer expertise administration (CEM) software program that helps motels hear, interpret and act on buyer suggestions and operational knowledge in a unified platform. The platform leverages progressive expertise comparable to Web of Issues (IoT) units, video and audio surveys, automated key driver evaluation, textual content analytics and different synthetic intelligence-powered options, to supply real-time intelligence that makes it simpler for lodge operators to ship higher visitor experiences.
The platform additionally contains patent-pending Motion Marketing campaign(TM) (https://www.intouchinsight.com/press-releases/provisional-patent-application-filing-cem/) expertise, which helps hoteliers drive actions that may have the best impression on visitor satisfaction and their backside line. Motion Campaigns permit LiaCX clients to:
Create focused campaigns to enhance particular areas of the shopper journey and enterprise metrics
Assign particular actions/duties to workers at completely different ranges throughout the group and at completely different frequencies
Confirm whether or not or not actions have been accomplished by built-in cellular checklists and photograph seize
Measure the impression of actions on particular enterprise metrics in real-time
Intouch Perception at HITEC Minneapolis
Maestro Cell Housekeeping App
An actual-time Cell/Pill App extension to the Maestro Housekeeping Module, designed to cut back the time required updating housekeeping room standing, in addition to enhance communications by offering Housekeeping with details about every visitor and room necessities through cellular units. Entrance desk can provide early arriving company check-in to their reservation & publish fees to room whereas ready for it to be cleaned and prepared; App communicates with housekeeping groups to prioritize room and once they replace standing, immediately messages visitor that room is prepared.
The Housekeeping module in Maestro presents full capabilities to trace and handle info comparable to:
Assign workers to scrub rooms and monitor their productiveness.
Keep a present housekeeping standing for every room.
Manually replace the housekeeping standing of particular person or a number of rooms.
Mechanically replace rooms’ housekeeping standing utilizing the visitor phone.
View the housekeeping historical past for a room.
Affirm the entrance desk stock of accessible and occupied rooms.
Create following reviews itemizing housekeeping info for all or chosen rooms, housekeeping assignments, standing discrepancies, and off-market rooms.
go to the corporate profile of Maestro PMS on HospitalityNet
Group Maestro at HITEC Minneapolis
Hospitality Know-how – Carried out Proper
The hospitality {industry} is quickly embracing IoT with its capacity to rework organizations for the higher. Together with decrease working prices, advances in synthetic intelligence are extraordinarily engaging to those that want to stand out from the competitors. Lean on Blueport’s community design experience to make sure you have a resilient, safe infrastructure that may defy the take a look at of time.
Hospitality Know-how – Carried out Proper
Zest Station/ Zest Net
StayNTouch’s Zest Station is a great, self-service kiosk answer. As a result of it runs on a pill, Zest Station permits a lodge to include self-serve expertise whereas remaining true to their model aesthetic. Zest Station additionally incorporates non-compulsory ID scanning and facial recognition expertise for an added layer of assurance and comfort. Zest Station incorporates superior AI, permitting company to make use of their ID for a reservation search, or securely course of walk-in reservations on the fly 一 all with out the necessity for workers interplay.
StayNTouch’s Zest Net provides company a totally cellular check-in expertise 一 from both a web-based url, or a local cellular app. Now company can use their cellular machine to open their room door, order meals and beverage, evaluate their folio, and even talk with lodge workers. And hoteliers can drive further income with monetized early check-in/late check-out and automatic presents for facilities and room upgrades. Zest Net can also be built-in with MyCheck cost pockets (acquired by Shiji) 一 making it absolutely compliant with PSD2 laws, and serving to to chop down on fraud and chargebacks.
go to the corporate profile of StayNTouch Inc. on HospitalityNet
StayNTouch, A Shiji Group Model at HITEC Minneapolis
SkyTab, Pay-at-the-Desk Powered by Shift4 Funds
SkyTab is a strong cellular answer that may be a true game-changer for the hospitality and foodservice industries. It combines state-of-the-art {hardware} with easy and intuitive software program to ship an distinctive expertise for companies and their company. This whole order- and pay-at-the-table answer will take your operations to the following degree whereas delivering an unmatched expertise to your clients — anytime, anyplace.
SkyTab delivers distinctive options that improve operational effectivity, construct custom-made advertising applications, enhance on-line status, and extra. Companies can securely settle for EMV chip playing cards, NFC, and conventional swiped card transactions wherever their visitor are — on the desk, bar or nightclub, poolside, on the golf course, particular occasions, and extra. Friends can break up checks, add ideas, and select from an e-receipt or use the machine’s built-in printer. They will even charge their expertise, with a low score prompting a textual content message alert to a supervisor, to allow them to deal with and resolve their considerations earlier than they depart, stopping damaging on-line critiques. Better of all, by eliminating the necessity for servers to stroll forwards and backwards to a stationary POS system, they’re able to serve extra clients rapidly.
Shift4 Funds at HITEC Minneapolis
Kairos by Nuvola
Nuvola, pioneers of custom-designed service optimization and visitor engagement software program, has simply introduced the addition of Kairos by Nuvola to its suite of hospitality-focused options. The primary hospitality software program firm within the U.S. to supply facial recognition expertise, Nuvola partnered with Kairos, a number one facial recognition firm, to create a singular, AI-backed answer that expedites and personalizes a visitor’s expertise from check-in to departure. Layered with added safety capabilities, the unique answer will scale back wait occasions throughout transactional moments that require identify recognition all through the visitor journey.
Hospitality companions who deploy Kairos by Nuvola will expedite their check-in and check-out processes, scale back time spent throughout transactional moments, improve safety practices, and considerably elevate the general visitor expertise. Created by Kairos, the facial recognition software program will likely be absolutely built-in into Nuvola’s complete optimization system and will likely be supported by best-in-class safety digicam {hardware}.
go to the corporate profile of Nuvola on HospitalityNet
Kairos by Nuvola
PurpleCloud Applied sciences – Housekeeping Optimization Software program
PurpleCloud organizes the housekeeper’s day with a world-class digital platform. Gone are messy paper task sheets and balky walkie-talkies. The system is straightforward to make use of: self-explanatory; requires just a few clicks; and is accessible within the housekeeper’s given language. The system additional offers housekeepers with suggestions on their efficiency and rewards them for doing effectively by the use of a gamification chief board. The end result: housekeepers are linked and performance as a workforce.
PurpleCloud responds rapidly to {industry} traits and is ready to present sources that ship outcomes. These embrace one of many {industry}’s most complete and well-integrated private safety methods, in addition to a built-in incentive program that identifies prime performers and motivates departments to attain their targets. In managed research of Housekeeping Overhead, the PurpleCloud platform has achieved a 5.18% price enchancment over an annual expense approaching $1 million. Specifically, using PurpleCloud resulted in excellent beneficial properties thanks to want for additional time assignments.
PurpleCloud Applied sciences – Housekeeping Optimization Software program
Entrepreneur 20X
CONGRATULATIONS to TraknProtect for profitable the E20X Decide’s Selection Award!
CONGRATULATIONS to SABA Hospitality Know-how Options for profitable the E20X Folks’s Selection Award!THANK YOU to all the opposite startups for taking part!