Shoppers recognised for achievement in Buyer Expertise programmes and dedication to attaining true enterprise excellenceConfirmit logoLondon, UK, Oslo, Norway and New York, NY – 14 Could 2019 – Confirmit, the main world options supplier for Buyer Expertise, Voice of the Worker, and Market Analysis right now introduced the winners of the 2019 Confirmit ACE (Achievement in Buyer Excellence) Awards. Established in 2005, the annual award programme recognises Confirmit purchasers who exhibit confirmed excellence and innovation of their Buyer Expertise programmes. This 12 months’s programme targeted particularly on how firms are utilizing buyer expertise to develop insights that allow smarter selections and higher enterprise outcomes. This 12 months’s programme boasted a aggressive applicant pool from a variety of industries and nations around the globe, together with Australia, Canada, Norway, the UK and the USA. A number of of this 12 months’s successful firms have additionally been recognised with the distinguished Judges’ Selection Award, which recognises firms that exhibit distinctive outcomes from their Buyer Expertise programme. These outcomes embrace: $2m income improve for a web based retailer as a direct results of a brand new non-purchaser suggestions programmeDelivery of stay buyer insights to over 700 frontline group members A 96% total buyer satisfaction ranking that drives a 90% coverage renewal charge for a number one insurer15% price discount in buyer retention for each 1% improve in buyer satisfactionJudges’ Selection finalists impressed the judges by demonstrating how they use Confirmit’s options to drive actual enterprise change and Return on Funding. Specifically, the judges praised the work of Empire Right this moment, the American vendor of put in flooring, who’ve used an in depth testing course of to realize distinctive survey response charges for a retail enterprise. As well as, the corporate has generated important ROI by way of a brand new income stream that focuses on understanding what prevents prospects from making a purchase order. Additionally they highlighted the success of Sodexo who run one of the vital complete B2B programmes the judges have seen. The judges have been significantly impressed by how a long-running initiative continued to evolve and ship demonstrable worth to the enterprise.Profitable organisations embrace:Voice of the CustomerJudges’ Selection winners: Empire Right this moment, UL, PennyMac, Erie InsuranceStandard winners: AIG Journey, Amadeus, ARI, Authorize.Web, Asurion, Finest Purchase Canada, Cognita, Cybersource, Deltek Inc., Empire Right this moment, Fujitsu (with Watermelon), Hyundai Capital America, Infor, LexisNexis, McKesson, Manulife, OpenText, Philadelphia Insurance coverage Firms, PODS Enterprises LLC, Quest, Virgin Cash, Waters Company, Western & Southern Monetary Group, Wyndham Vacation spot Resorts Asia PacificBusiness ImpactJudges’ Selection winners: Wyndham Vacation spot Resorts Asia PacificStandard winner: Asurion, Empire TodayB2BJudges’ Selection winners: Catalent, SodexoStandard winners: Amadeus, ARI, OpenText, PODS Enterprises LLC, Philadelphia Insurance coverage Firms, ULMulti-ChannelJudges’ Selection winners: Virgin MoneyStandard winners: Cognita, Erie Insurance coverage, GSKInnovationJudges’ Selection winners: Fannie Mae, Philadelphia InsuranceStandard winners: Amadeus, Firm Pulse, Manulife, PennyMac, Pitney Bowes, Wyndham Vacation spot Resorts Asia PacificVoice of the EmployeeJudges’ Selection winners: CognitaStandard winner: Mars Integrated“We’re listening to from our prospects that Buyer Expertise programmes have change into a essential part to drive change throughout your entire enterprise,” stated Ken Østreng, CEO of Confirmit. “The 2019 ACE Award winners actually exhibit how their programmes are built-in company-wide and are driving enterprise excellence. Annually, we’re thrilled to see how firms are turning their Voice of the Buyer programmes right into a essential a part of enterprise intelligence that powers data-driven resolution making.” For extra data on the Confirmit ACE Awards, go to regards to the Confirmit ACE Awards The ACE (Achievement in Buyer Excellence) Awards programme was established in 2005 to recognise excellent achievement in buyer excellence. Receiving a Confirmit ACE Award is a definite honour that demonstrates each rigorous utility of buyer expertise processes and excellent efficiency as measured by these processes. All Confirmit prospects are eligible for Confirmit ACE Awards for his or her firm, enterprise models, or segments of a enterprise. To be eligible for a 2018 Confirmit ACE Award, organisations will need to have carried out a number of Voice of the Buyer surveys between January 1 and December 31, 2017.About ConfirmitConfirmit is the world’s main SaaS vendor for multi-channel Buyer Expertise, Worker Engagement, and Market Analysis options. The corporate has places of work in Oslo (headquarters), Grimstad, London, Moscow, New York, San Francisco, Sydney, Vancouver, and Yaroslavl. Confirmit’s software program can also be distributed by way of associate resellers in Madrid, Milan, Salvador, and Tokyo. Confirmit powers World 5000 firms and Market Analysis businesses worldwide with a variety of software program merchandise for suggestions / knowledge assortment, panel administration, knowledge processing, evaluation, and reporting. Prospects embrace Aurora, British Requirements Establishment, Cross-Tab, Dow Chemical, GfK, GlaxoSmithKline, GMO Analysis, Nielsen, RS Parts, QRS, and Swisscom. Go to for extra data.Media ContactMelanie OxfordIndigo RiverM: 07515 632065E: [email protected]