In February 2019, reporting advertising and marketing carriers posted an on-time arrival price of 73.8%, down from each the 78.4% on-time price in January 2019 and from 78.9% in February 2018.

The U.S. Division of Transportation (DOT) in the present day launched its April 2019 Air Journey Client Report (ATCR) on reporting advertising and marketing and working air provider knowledge compiled for the month of February 2019.  The total shopper report and different aviation shopper issues of curiosity to the general public might be discovered at http://www.transportation.gov/airconsumer. February On-Time Efficiency In February 2019, reporting advertising and marketing carriers posted an on-time arrival price of 73.8%, down from each the 78.4% on-time price in January 2019 and from 78.9% in February 2018. Highest Reporting Advertising Provider On-Time Arrival Charges (ATCR Desk 1) Hawaiian Airways Community – 81.7% Delta Airways Community – 77.9% Spirit Airways – 77.7% Lowest Reporting Advertising Provider On-Time Arrival Charges (ATCR Desk 1) Alaska Airways Community – 66.9% JetBlue Airways – 70.0% United Airways Community – 71.1% February Cancellations In February 2019, reporting advertising and marketing carriers canceled 3.1% of their scheduled home flights, equal to the speed of three.1% in January 2019 however increased than 1.9% in February 2018. Lowest Reporting Advertising Provider Charges of Canceled Flights (ATCR Desk 6) Hawaiian Airways Community – 0.6% Frontier Airways – 1.2% Allegiant Airways – 1.3% Highest Reporting Advertising Provider Charges of Canceled Flights (ATCR Desk 6) Alaska Airways Community – 5.8% Southwest Airways – 4.6% United Airways Community – 3.5% Tarmac Delays In February 2019, airways reported 16 tarmac delays of greater than three hours on home flights, in comparison with 10 such tarmac delays reported in January 2019 and 27 tarmac delays reported in February 2018.  In February 2019, airways reported no tarmac delays of greater than 4 hours on worldwide flights, in comparison with 4 tarmac delays reported in January 2019 and 4 tarmac delays reported in February 2018.  Prolonged tarmac delays are investigated by the Division. Of the 16 prolonged tarmac occasions, 12 came about on Alaska Airways at Seattle on Feb. 4, Feb. Eight and Feb. 11. Home Flights with Longest Tarmac Delays Exceeding Three Hours (ATCR Desk 8) Alaska Airways flight 1633 from Las Vegas to Seattle, 2/11/19 – delayed Four hours and 9 minutes on the tarmac at Seattle Alaska Airways flight 853 from Seattle to Honolulu, 2/4/19 – delayed Four hours and three minutes on the tarmac at Seattle Alaska Airways flight 362 from Seattle to San Jose, Calif., 2/8/19 – delayed Three hours and 47 minutes on the tarmac at Seattle Worldwide Flights with Longest Tarmac Delays Exceeding 4 Hours (ATCR Desk 8A) There have been no worldwide flights with tarmac occasions of greater than 4 hours in February. Mishandled Baggage Starting in 2019, airways with no less than one-half of 1% of the entire scheduled-service home passenger income for the 12-months ending December 2018 are required to report mishandled baggage knowledge for home flights.  Mishandled baggage knowledge is to include the variety of mishandled luggage and the variety of checked luggage.  Earlier reviews had been the variety of mishandled baggage reviews and passenger enplanements.  The Division has determined to delay the publication within the ATCR of the brand new mishandled baggage knowledge with a view to allow the Division and airways to make sure the accuracy of the information, which is able to permit shoppers to make knowledgeable decisions.  Inaccurate knowledge is of little use to shoppers.  In Might 2019, the Division plans to publish revised ATCRs for February 2019 (December 2018 knowledge), March 2019 (January 2019 knowledge), and April 2019 (February 2019 knowledge) that embody the brand new mishandled baggage knowledge. Mishandled Wheelchairs and Scooters In February 2019, reporting advertising and marketing airways reported checking 34,828 wheelchairs and scooters and mishandling 593, a price of 1.70% mishandled, in comparison with a price of two.06% mishandled in January 2019.  In December 2018, DOT reported  mishandled wheelchairs and scooters knowledge for carriers for the primary time.  See the April 2019 Air Journey Client Report for mishandled wheelchair and scooter numbers by airline. Bumping/Oversales Bumping/oversales knowledge, not like different air provider knowledge, are reported quarterly slightly than month-to-month.  Fourth quarter 2018 bumping/oversales knowledge had been launched within the February 2019 Air Journey Client Report.  First quarter 2019 bumping/oversales knowledge might be out there within the Might 2019 Air Journey Client Report. Incidents Involving Animals In February 2019, U.S. airways reported no incidents involving the demise, damage, or lack of an animal whereas touring by air, down from the one report filed in each February 2018 and in January 2019. Complaints About Airline Service In February 2019, DOT acquired 1,067 complaints about airline service from shoppers, up 1.9 % from the entire of 1,047 filed in February 2018 and up 21.5 % from the 878 acquired in January 2019.  Complaints About Therapy of Disabled Passengers In February 2019, the Division acquired a complete of 59 disability-related complaints, up from each the 53 complaints acquired in February 2018 and the 48 complaints acquired in January 2019.  All complaints alleging discrimination on the premise of incapacity are investigated. Complaints About Discrimination In February 2019, the Division acquired 14 complaints alleging discrimination – 9 concerning race, two concerning coloration, two concerning faith, and one categorized as “different.”  That is up from the entire of 5 discrimination complaints reported in February 2018 and the seven reported in January 2019.  All complaints alleging discrimination are investigated to find out if there was a violation(s) of the passenger’s civil rights. Shoppers could file air journey shopper or civil rights complaints on-line at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm, by voicemail at (202) 366-2220, or by TTY at (202) 366-0511.  They might additionally mail a grievance to the Aviation Client Safety Division, U.S. Division of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590. Shoppers who need on-time efficiency knowledge for particular flights ought to name their airline’s reservation quantity or their journey agent.  This data is offered on the computerized reservation methods utilized by these brokers.  The knowledge can be out there on the suitable provider’s web site.

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