Glen Eyrie Citadel & Convention Middle’s guardian firm, The Navigators®, bought the property in 1953 to be its international headquarters. Since then Glen Eyrie has grown to serve assembly teams, conferences, retreats and develop into a well-liked vacation spot amongst company and teams. Because it entered the 21st Century, Glen Eyrie’s group realized its current resort software program was not in a position to develop with the property’s future visitor engagement and centralized operational wants.
In 2017 Glen Eyrie started a complete year-long system choice course of that resulted in its set up of Maestro PMS’ subtle internet browser model resort software program in a cloud hosted deployment. They selected this over an on-premise internet browser deployment to scale back the general IT necessities on property, and make sure that all information was correctly dealt with and backed up within the cloud. They elected to start with ten built-in modules throughout all departments to centralize the operation and create a 360-degree view of their visitor at each contact level, additionally ensuing within the capacity to supply company real-time single visitor itineraries that embody all facilities and providers of their keep. They clarify their course of and the thrilling partnership forward.
Glen Eyrie is a singular impartial operator with particular wants. “We’re on 723 acres with six separate lodging buildings, every with its personal environment and facilities. Most of our company are repeat guests with particular necessities. Final yr we started a resort software program system choice course of. We needed a system based mostly on the newest expertise that might make it straightforward to fulfill our company’ keep preferences, allow us to present the very best degree of visitor service, and create a extra environment friendly operation. We chosen Maestro PMS,” stated Glen Eyrie GM Dace Starkweather.
How impartial Glen Eyrie evaluated methods
Glen Eyrie’s system choice course of might help different independents on how one can make one of the best determination for their very own operation. “We performed an in depth vendor and system analysis cycle with a number of demonstrations,” stated Starkweather. “This started with in-depth analysis to create a brief record of system suppliers with the performance we needed. Our operation is exclusive, like most independents, so we invited the three finalist distributors to stroll our property and provides displays right here based mostly on our necessities. A number of methods, together with Maestro, had appropriate performance, however Maestro’s group was essentially the most conscious of our wants. They’ve a tradition of customer support like Glen Eyrie. They understood how independents function significantly better than the opposite corporations, and confirmed how they may simply adapt Maestro to offer Glen Eyrie with a complete suite of methods. In addition they supplied skilled, private coaching, assist, and post-install comply with up.”
For impartial operators with out big-chain tech groups, a vendor’s challenge administration, system coaching and 24/7 all-inclusive assist providers are important for a clean transition. “We went reside on March fifth and Maestro’s set up group was nice,” Starkweather stated. “They had been on property for 2 weeks for set up and property configuration, and stayed with us for 2 weeks to coach our group on the system. Now that we’re reside, our employees makes use of Maestro’s Dwell Chat Assist to get private instruction on system processes that make the system simpler to be taught. Our homeowners, The Navigators, have a world presence and a big, skilled IT group that was impressed with Maestro’s professionalism and assist. I believe having a vendor like Maestro with large expertise supporting impartial operators made an enormous distinction for Glen Eyrie.”
Glen Eyrie Convention Middle put in Maestro’s built-in resolution comprised of Entrance Workplace, Gross sales and Catering, Actions Administration, Retail POS, ResWave Direct On-line Reserving Engine, Analytics Enterprise Intelligence and different cellular & on-line functions. “Maestro has reworked our total operation and improved our visitor expertise. We use Maestro within the Cloud to simplify our operation. I can remotely monitor property operations from my cellular system which saves time and lets me oversee our operation from wherever. Plus, we’re in a position to provide company extra customized service and supply on-line communication so that they rely much less on the phone,” Starkweather stated. “We’ll leverage extra of Maestro’s options to bundle our providers within the close to future. We made the proper determination.”
Audrey MacRae, Maestro Vice President, stated, “Maestro’s Diamond Plus Service bundle is the spine to our shopper relationships, and the newest launch of our Dwell Chat On the spot Inn-App Assist is ideal for impartial operators that demand nothing lower than premium providers from their tech distributors. It permits resort employees to start out a chat session with Maestro’s assist group from wherever throughout the software program utility to achieve confidence with the system extra rapidly. Dwell Chat is a part of Maestro’s frequently increasing Diamond Plus Service that may be a 24/7 assist program for independents.” Diamond Plus Service consists of Lifetime Model Upgrades and Enhancements, 24/7 North American based mostly name middle assist, On-Demand One-on-One Dwell Coaching, Constructed-In system Self-Assist Tutorials and Reference Guides, a complete eLearning Middle together with Dwell Webcasts, Movies, and Self-guided Tutorials for quicker system proficiency and supreme employees productiveness; all included in the usual annual subscription price.
The Maestro Property Administration System delivers versatile and scalable deployment choices with an an identical full-featured internet browser or home windows resolution accessible within the cloud or on premise. Maestro’s revenue-generating resort administration software program instruments and providers enhance profitability, drive direct bookings, centralize operations and supply customized and cellular visitor service instruments to boost the visitor expertise. Click on right here for extra info on how one can have interaction and socialize with Maestro PMS.
About Maestro PMS
Maestro is the popular cloud and on-premises PMS resolution for impartial lodges, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s PCI licensed and EMV prepared enterprise system gives 20+ built-in modules on a single database together with internet and cellular apps to extend profitability, drive direct bookings, centralize operations, and allow operators to interact company with a personalised expertise. For over 40 years Maestro’s Diamond Plus Service has supplied unparalleled 24/7 North American based mostly assist and schooling providers to maintain hospitality teams operational and productive. Click on right here for extra info on Maestro.
About Glen Eyrie Convention Middle
Glen Eyrie’s beautiful magnificence and wealthy non secular heritage create a spot the place, for just a few sacred moments, company can put aside their troubles and catch their breath. The Glen Eyrie employees ministers by thoughtfully creating experiences which set the stage for all to find, discover, and be reworked. Whether or not company include a gaggle for a retreat, individually for a program or convention, or for historic Teas, Excursions, or in a single day stays, Glen Eyrie serves a sanctuary and protected haven of transformation and inspiration.
Because the convention and tenting ministry of The Navigators, The Glen Eyrie Group is comprised of Glen Eyrie and Eagle Lake Camps. Constructed upon the distinctive intersection of pure, historic, and non secular heritages, the Glen Eyrie Group guarantees to remain true to our Navigator calling by purposefully and thoughtfully ministering to company via Christ-centered service excellence and progressive programming.

ContactMacarena Lorenzini Cellphone: 1-888-667-8488Ship E mail