ZURICH, SWITZERLAND, 05.04.2019 – SANDSIV, the main buyer expertise administration (CXM) enterprise software program supplier, proudly publicizes that one among Europe’s largest telecom companies has chosen sandsiv+ to combine and automate its buyer intelligence ecosystem. A1 Telekom Austria Group joins a big roster of worldwide companies, together with Fastweb, Lufthansa Group, Axa, Vodafone and Iberdrola, who profit from sandsiv+’s complete feedback-collection and instantly actionable insights. A1 Group is one among Central and Jap Europe’s largest convergent-communication suppliers, with greater than 18,000 staff offering voice telephony, broadband web, cost, and leisure providers to 24 million clients in seven nations. To increase its main place and additional drive transformation right into a customer-centric organisation, the place buyer is on the very core and centre of its enterprise, A1 Group wanted a complete Voice of the Buyer (VoC) answer. A1 HeadquartersSpecifically, A1 Group necessities had been:- Complete suggestions assortment throughout all channels and sources, and in a dozen languages- Full integration of channels, sources, and A1 Group’s personal methods – Rapid, actionable buyer analytics, reporting, and superior insights within the space of NLP / intent & sentiment analysis- Seamless follow-through, together with assist for managing closed-loop workflows and particular person instances, and for real-time alerts- Clear reporting of KPIs together with NPS, TNPS, CES, and others Moreover, A1 Group requested the flexibility to handle Voice of the Worker (VoE) and VoC features on the identical platform, full compliance with GDPR, and assist providers together with survey design, monetary projections, and CX journey design.SANDSIV answered this demanding temporary with the total advantage of its 5 years as a confirmed, mature, complete VoC platform. A1 Group’s quickly altering worldwide market advantages from sandsiv+’s equal facility with direct and oblique suggestions channels, and from its means to deduce further suggestions utilizing subtle synthetic intelligence strategies. sandsiv+’s superior Pure Language Processing (NLP) and Deep Machine Studying (DML) options present matter detection and sentiment evaluation in near-real time from unstructured information starting from emails to cellphone calls to tweets, permitting A1 Group a persistently complete view of buyer opinion. “sandsiv+ absolutely happy our standards to additional drive greatest buyer expertise alongside the whole buyer journey,” notes A1 Group’s Head of Gross sales and Buyer Providers, Juliana Posch. “We’re impressed by SANDSIV’s ardour for the undertaking and its complete Voice of the Buyer strategy.”SANDSIV agrees. “We’re happy so as to add A1 Group to our portfolio of consumers,” provides SANDSIV’s CEO Federico Cesconi. “They provide important providers in a captivating market, and we stay up for working carefully with A1’s CX workforce to introduce a brand new stage of CX maturity to their operations.”To be taught extra about how SANDSIV helps firms the world over establish and meet their clients’ wants, please contact us.###About SANDSIVSANDSIV is a Swiss software program supplier positioned in Technopark Zurich, Switzerland’s primary expertise hub. Listed as a number one VOC vendor in Gartner’s current VOC Market report, SANDSIV has constructed its repute in delivering state-of-the-art Voice of the Buyer enterprise options to superior CX groups at main organisations all through Europe, together with main firms within the telco, monetary providers, utilities, retail and transportation sectors. About sandsiv+sandsiv+ captures, analyses, integrates, improves, and measures the shopper expertise. Launched in 2014, the next-generation CX platform harmonises information from any direct or oblique channel, and generates inferred information utilizing synthetic intelligence. Its analytical options are constructed on superior AI applied sciences together with Pure Language Processing (NLP) and Deep Machine Studying, offering for the more and more unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organisations to behave responsively and plan properly. The platform helps advanced integration, customization and configuration. CONTACT:Frank WarnsingCorporate [email protected]