Luxurious property operators know extra in regards to the significance of personalised visitor service, visitor recognition, and high-touch visitor engagement than anybody else in hospitality. They perceive that supporting their efforts takes the precise know-how companions. That is the rationale tons of depend on Maestro PMS’ suite of 20+ absolutely built-in modules and their community of over 600 third get together integrations to assist them meet their targets. Maestro PMS is the popular cloud and on-premise lodge software program resolution for impartial resorts, luxurious resorts, convention facilities, and multi-property teams. Maestro presents a full array of refined APIs to permit shoppers freedom of alternative in all of their vital applied sciences.
“We use Maestro PMS in nearly each division of our Resort. We’ve a rare property with quite a lot of companies and actions centered on complete physique wellness. We make a really private reference to our company due to Maestro,” mentioned Jana Gohl, Common Supervisor of Glowing Hill Resort. Positioned in British Columbia, Glowing Hill Resort is a 149-room AAA 4 Diamond vacation spot. “Almost all our company and teams are right here to expertise complete physique wellness,” Gohl mentioned. “Maestro allows us to ship individualized consideration to every visitor’s distinctive wants and preferences. This extends from pre-arrival consideration, to our dedication to understanding their wants and making an attempt to meet them earlier than they arrive.”
Glowing Hill Resort makes use of Maestro’s full built-in resolution together with Entrance Workplace, Spa and Actions, Gross sales and Catering, ResWave Direct On-line Reserving Engine, Housekeeping, Yield Administration, and Visitor Expertise Measurement (GEM) Programs. “Maestro’s modules are seamlessly built-in so our employees can reply any of our company’ inquiries confidently whether or not it’s their spa and exercise schedule or reviewing their detailed eating folio. The system information every visitor’s vital info for workers consideration and private service and sends automated tailor-made confirmations after they reserve their room,” Gohl mentioned. “Maestro sends a pre-arrival e-mail earlier than they check-in with a customized single visitor itinerary inclusive of their spa appointments and keep particulars to allow them to give attention to pure leisure upon arrival. Company group members may also make the most of a non-public reserving web page that may present any info the organizer needs which permits us to personalize their expertise earlier than they even arrive. Maestro’s potential to retailer all of our visitor’s private and choice info permits our employees to offer a very memorable expertise to all of our company. To keep up the very best service degree, upon checkout, we routinely ship company a GEM survey by way of Maestro.”
Maestro’s built-in visitor suggestions system (GEM) automates communications with company all through their stick with a submit check-in survey and assists in creating a novel, intimate expertise whereas creating an in depth visitor relationship that promotes loyalty.
“Glowing Hill Resort’s group makes use of Maestro’s eLearning modules to take full benefit of the system’s sturdy performance,” Gohl mentioned. “Our new hires go browsing to Maestro’s on-line tutorials to study the system shortly, and the system’s administration coaching modules maintain us present on new options to assist our high-touch operation.”
Maestro President Warren Dehan mentioned, “We’re proud to have Maestro in use by Glowing Hill Resort since they opened in 2010. The Resort’s skilled group takes full benefit of its Maestro modules in the best way they have been supposed, serving to them to raised have interaction with company and supply the very best high quality service their discerning company demand. The Resort’s world-class KurSpa is the biggest amongst luxurious spas in Canada and is taken into account by many to be probably the most distinctive on the planet. Glowing Hill’s wellness clinic presents quite a few remedies and packages, and Maestro’s Spa and Actions module helps this demanding venue completely.”
The Maestro Property Administration System delivers versatile and scalable deployment choices with an equivalent full-featured internet browser or home windows resolution accessible within the cloud or on premise. Maestro’s revenue-generating lodge administration software program instruments and companies enhance profitability, drive direct bookings, centralize operations and supply personalised and cell visitor service instruments to boost the visitor expertise. Click on right here for extra info on learn how to have interaction and socialize with Maestro PMS.
About Glowing Hill Resort and Wellness Lodge
Glowing Hill Resort and Wellness Lodge is a European impressed 149 room lodge specializing in Complete Physique Wellness. The resort is situated in Vernon within the Okanagan Valley of British Columbia. The valley is acknowledged for its majestic mountains, refreshing waters, lush vineyards, world-class golf and snowboarding and one of many warmest climates in Canada. Glowing Hill Resort will provide a full vary of over 100 remedies; every particularly designed to refresh and rejuvenate the physique. Some examples of conventional remedies that can be provided are scorching stone therapeutic massage, moor mud wraps, reflexology, aromatherapy and a whole aesthetics program. For extra info go to our web site at
About Maestro PMS
Maestro is the popular cloud and on-premises PMS resolution for impartial resorts, luxurious resorts, convention facilities, trip leases, and multi-property teams. Maestro’s PCI licensed and EMV prepared enterprise system presents 20+ built-in modules on a single database together with internet and cell apps to extend profitability, drive direct bookings, centralize operations, and allow operators to have interaction company with a customized expertise. For over 40 years Maestro’s Diamond Plus Service has supplied unparalleled 24/7 North American primarily based assist and training companies to maintain hospitality teams operational and productive. Click on right here for extra info on Maestro.

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