In January 2019, advertising carriers posted an on-time arrival fee of 78.Four p.c, down from each the 80.Zero p.c on-time fee in December 2018 and from 79.Four p.c in January 2018

U.S. Air Journey Client Report: January 2019

The U.S. Division of Transportation (DOT) at this time launched its March 2019 Air Journey Client Report (ATCR) on advertising and reporting air service knowledge compiled for the month of January 2019.  The complete client report and different aviation client issues of curiosity to the general public could be discovered at http://www.transportation.gov/airconsumer. Complaints About Airline Service In January 2019, DOT acquired 878 complaints about airline service from shoppers, down 39.5 p.c from the whole of 1,452 filed in January 2018 and down 12.Three p.c from the 1,001 acquired in December 2018.  January On-Time Efficiency In January 2019, advertising carriers posted an on-time arrival fee of 78.Four p.c, down from each the 80.Zero p.c on-time fee in December 2018 and from 79.Four p.c in January 2018 Highest Advertising Service On-Time Arrival Charges (ATCR Desk 1) Hawaiian Airways Community – 87.2 p.c Spirit Airways – 82.9 p.c Delta Airways Community – 82.7 p.c Lowest Advertising Service On-Time Arrival Charges (ATCR Desk 1) JetBlue Airways – 69.Four p.c United Airways Community – 72.1 p.c Allegiant Airways – 73.Four p.c January Cancellations In January 2019, advertising carriers canceled 3.1 p.c of their scheduled home flights, a better fee than 1.2 p.c in December 2018 and equal to three.1 p.c in January 2018. Lowest Advertising Service Charges of Canceled Flights (ATCR Desk 6) Hawaiian Airways Community – 0.Three p.c Allegiant Airways – 0.7 p.c Delta Air Traces Community – 1.1 p.c Highest Advertising Service Charges of Canceled Flights (ATCR Desk 6) United Airways Community – 4.9 p.c JetBlue Airways – 4.Zero p.c Southwest Airways – 3.5 p.c Tarmac Delays In January 2019, airways reported 10 tarmac delays of greater than three hours on home flights, a lower from the 19 such tarmac delays reported in December 2018, and the 12 tarmac delays reported in January 2018.  In January 2019, airways reported 4 tarmac delays of greater than 4 hours on worldwide flights, in comparison with no tarmac delays reported in December 2018 and 32 tarmac delays reported in January 2018.  Prolonged tarmac delays are investigated by the Division. 4 of the home tarmac delays occurred at Detroit on Jan. 22 and an extra 4 occurred on the Washington-Baltimore airports that very same day.. Home Flights with Longest Tarmac Delays Exceeding Three Hours (ATCR Desk 8) American Airways flight 4639 (operated by codeshare companion Republic Airways) from Atlanta to Washington Reagan, 1/13/19 – delayed Four hours and 42 minutes on the tarmac at Washington Reagan United Airways flight 3501 (operated by codeshare companion Republic Airways) from Detroit to Newark, N.J., 1/22/19 – delayed Four hours and 6 minutes on the tarmac at Detroit Delta Air Traces flight 2909 from Detroit to Salt Lake Metropolis, 1/22/19 – delayed Three hours and 57 minutes on the tarmac at Detroit Worldwide Flights with Longest Tarmc Delays Exceeding 4 Hours (ATCR Desk 8A) Qatar Airways flight 708 from Washington Dulles to Doha, Qatar, 1/13/19 – delayed 5 hours and three minutes on the tarmac at Washington Dulles Aeromexico Airways flight 662 from Guadalajara, Mexico, to San Francisco, 1/10/19  – delayed Four hours and 22 minutes on the tarmac at Oakland, Calif. After being diverted China Japanese flight 590 from San Francisco, to Shanghai, China, 1/5/19  – delayed Four hours and eight minutes on the tarmac at San Francisco Mishandled Baggage Starting in 2019, airways with no less than one-half of 1 p.c of the whole scheduled-service home passenger income for the 12-months ending December 2018 are required to report mishandled baggage knowledge for home flights.  Mishandled baggage knowledge is to encompass the variety of mishandled luggage and the variety of checked luggage.  Earlier stories had been the variety of mishandled baggage stories and passenger enplanements.  The Division has determined to delay the publication within the ATCR of the brand new mishandled baggage knowledge to be able to allow the Division and airways to make sure the accuracy of the information, which is able to permit shoppers to make knowledgeable selections.  Inaccurate knowledge is of little use to shoppers.  In Might 2019, the Division plans to publish revised ATCRs for February 2019 (December 2018 knowledge), March 2019 (January 2019 knowledge), and April 2019 (February 2019 knowledge) that embody the brand new mishandled baggage knowledge. Mishandled Wheelchairs and Scooters In January 2019, advertising airways reported checking 33,115 wheelchairs and scooters and mishandling 681, a fee of two.06 p.c mishandled.  In December 2018, DOT reported  mishandled wheelchairs and scooters knowledge for working carriers for the primary time.  These carriers reported 701 mishandlings which is a fee of two.18 p.c mishandled.  See the March 2019 Air Journey Client Report for mishandled wheelchair and scooter numbers by airline. Bumping/Oversales Bumping/oversales knowledge, in contrast to different air service knowledge, are reported quarterly somewhat than month-to-month.  Fourth quarter 2018 bumping/oversales knowledge had been launched within the February 2019 Air Journey Client Report.  First quarter 2019 bumping/oversales knowledge will likely be out there within the Might 2019 Air Journey Client Report. Incidents Involving Animals In January 2019, U.S. airways reported one incident involving the loss of life, damage, or lack of an animal whereas touring by air, up from the zero stories filed in January 2018, however down from the 2 stories filed in December 2018.  January’s incident concerned the loss of life of 1 animal. Complaints About Therapy of Disabled Passengers In January 2019, the Division acquired a complete of 48 disability-related complaints, down from each the 66 complaints acquired in January 2018 and the 67 complaints acquired in December 2018.  All complaints alleging discrimination on the idea of incapacity are investigated. Complaints About Discrimination In January 2019, the Division acquired seven complaints alleging discrimination – 4 concerning race, one concerning nationwide origin, one concerning coloration, and one concerning faith.  This is the same as the whole of seven discrimination complaints reported in January 2018, however up from the three reported in December 2018.  All complaints alleging discrimination are investigated to find out if there was a violation(s) of the passenger’s civil rights. Shoppers might file air journey client or civil rights complaints on-line at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm, by voicemail at (202) 366-2220, or by TTY at (202) 366-0511.  They might additionally mail a criticism to the Aviation Client Safety Division, U.S. Division of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590. Shoppers who need on-time efficiency knowledge for particular flights ought to name their airline’s reservation quantity or their journey agent.  This data is obtainable on the computerized reservation techniques utilized by these brokers.  The knowledge can be out there on the suitable service’s web site.

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