In December 2018, advertising carriers posted an on-time arrival price of 80.Zero %, up from the 79.three % on-time price in November 2018. On-time numbers for advertising carriers weren’t reported in earlier years.

The U.S. Division of Transportation (DOT) immediately launched its February 2019 Air Journey Shopper Report (ATCR) on advertising and reporting air service information compiled for the month of December 2018 and calendar 12 months 2018.  The complete client report and different aviation client issues of curiosity to the general public may be discovered at http://www.transportation.gov/airconsumer. For the primary time, the report contains the variety of wheelchairs and scooters checked and mishandled by the 12 reporting airways.  From Dec. Four via Dec. 31, these airways reported checking 32,229 wheelchairs and scooters and mishandling 701, a price of two.18 % mishandled.  See web page 38 of the February 2019 Air Journey Shopper Report for mishandled wheelchair and scooter numbers by airline. 2018 On-Time Efficiency For the complete 12 months 2018, advertising carriers posted an on-time arrival price of 79.2 %.  Highest Advertising and marketing Service On-Time Arrival Charges Jan-Dec 2018 (ATCR Desk 1B) Hawaiian Airways Community – 87.Eight % Delta Air Strains – 83.2 % Alaska Airways – 82.7 % Lowest Advertising and marketing Service On-Time Arrival Charges Jan-Dec 2018 (ATCR Desk 1B) Frontier Airways – 69.Four % JetBlue Airways – 71.Zero % Allegiant Airways – 76.9 % For the complete 12 months 2018, reporting carriers posted an on-time arrival price of 79.Four %, down from 80.2 % in 2017.  For 2018 annual on-time numbers by reporting service, see BTS Flight Delays at-a-Look or TranStats database. December On-Time Efficiency In December 2018, advertising carriers posted an on-time arrival price of 80.Zero %, up from the 79.three % on-time price in November 2018.  On-time numbers for advertising carriers weren’t reported in earlier years. Highest Advertising and marketing Service On-Time Arrival Charges December 2018 (ATCR Desk 1) Hawaiian Airways Community – 87.5 % Delta Air Strains – 86.1 % Spirit Airways – 84.5 % Lowest Advertising and marketing Service On-Time Arrival Charges December 2018 (ATCR Desk 1) Frontier Airways – 74.Four % JetBlue Airways – 74.5 % United Airways Community – 77.6 % In December 2018, reporting carriers posted an on-time arrival price of 80.three %, up from the 79.7 % on-time price in November 2018 and equal to 80.three % in December 2017.  Highest Reporting Service On-Time Arrival Charges December 2018  (ATCR Desk 1A) Delta Air Strains – 89.1 % Hawaiian Airways – 88.Four % Spirit Airways – 84.5 % Lowest Reporting Service On-Time Arrival Charges December 2018  (ATCR Desk 1A) ExpressJet Airways – 70.three % Frontier Airways – 74.Four % JetBlue Airways – 74.5 % 2018 Cancellations For the complete 12 months 2018, advertising carriers canceled 1.7 % of their scheduled home flights. For 2018 annual cancellation numbers by advertising service, see BTS’ TranStats database. For the complete 12 months 2018, reporting carriers canceled 1.6 % of their scheduled home flights, the next price than 1.5 % in 2017. For 2018 annual cancellation numbers by reporting service, see BTS’ Flight Delays at-a-Look or TranStats database. December Cancellations In December 2018, advertising carriers canceled 1.2 % of their scheduled home flights, equal to the speed of 1.2 % in November 2018.  Cancellation numbers for advertising carriers weren’t reported in earlier years.  Lowest Advertising and marketing Service Charges of Canceled Flights December 2018 (ATCR Desk 6) JetBlue Airways – 0.2 % Delta Air Strains Community – 0.three % Spirit Airways – 0.three % Highest Advertising and marketing Service Charges of Canceled Flights December 2018 (ATCR Desk 6) American Airways Community – 2.5 % Alaska Airways Community – 1.three % United Airways Community – 1.1 % In December 2018, reporting carriers canceled 1.1 % of their scheduled home flights, equal to each 1.1 % in November 2018 and 1.1 % in December 2017. Lowest Reporting Service Charges of Canceled Flights December 2018 (ATCR Desk 6A) Delta Air Strains – 0.1 % Hawaiian Airways – 0.1 % United Airways – 0.1 % Highest Reporting Service Charges of Canceled Flights December 2018 (ATCR Desk 6A) ExpressJet Airways – 4.5 % PSA Airways – 4.Four % Mesa Airways – 2.three % Tarmac Delays In 2018, airways reported 202 tarmac delays of greater than three hours on home flights, a rise from the 193 such tarmac delays reported in 2017.  In 2018, airways reported 61 tarmac delays of greater than 4 hours on worldwide flights, in comparison with 51 such tarmac delays reported in 2017. In December 2018, airways reported 19 tarmac delays of greater than three hours on home flights, fewer than the 21 such tarmac delays reported in November 2018, and fewer than the 96 tarmac delays reported in December 2017.  In December 2018, airways reported no tarmac delays of greater than 4 hours on worldwide flights, in comparison with 12 such tarmac delays reported in November 2018 and 21 tarmac delays reported in December 2017.  Prolonged tarmac delays are investigated by the Division. In December, 17 of the 19 home tarmac delays happened on flights that concerned Dallas-Fort Price Airport on Dec. 26 when there have been thunderstorms and fog in that space.  A further tarmac delay concerned a flight diverted from Dallas Love Discipline on the identical day. December Home Flights with Longest Tarmac Delays Exceeding Three Hours (ATCR Desk 8) American Airways flight 242 from Atlanta to Dallas-Fort Price, 12/26/18 – delayed Four hours and 19 minutes on the tarmac at Dallas-Fort Price American Airways flight 249 from San Antonio, Texas, to Dallas-Fort Price, 12/26/18 – delayed Four hours and 18 minutes on the tarmac at Dallas-Fort Price American Airways flight 797 from Phoenix, Ariz, to Dallas-Fort Price, 12/26/18 – delayed Four hours and 9 minutes on the tarmac at Dallas-Fort Price December Worldwide Flights with Longest Tarmac Delays Exceeding 4 Hours (ATCR Desk 8A) There have been no worldwide flights with tarmac occasions of greater than 4 hours in December. Mishandled Baggage For January via November 2018, the reporting carriers posted a mishandled baggage price of two.78 per 1,000 passengers, the next price than 2.41 per 1,000 passengers throughout the identical time interval in 2017.  The methodology that airways are required to make use of in reporting to the Division their mishandled baggage information modified in December 2018 and the Division is delaying the publication of this new information to permit for accuracy opinions.  The report does embrace December mishandled baggage numbers utilizing the prior metric as a result of just about all airways voluntarily reported the month-to-month numbers for mishandled baggage stories utilizing this metric.  In December 2018, the reporting carriers posted a mishandled baggage price of three.73 stories per 1,000 passengers, the next price than each 2.58 in November 2018 and December 2017’s price of three.31.  See pages 35-36 of the February 2019 Air Journey Shopper Report for extra info. Bumping/Oversales Bumping/oversales information, not like different air service information, are reported quarterly relatively than month-to-month.  For the complete 12 months 2018, the advertising carriers posted a bumping price of 0.14 per 10,000 passengers.  For the fourth quarter of 2018, the 10 U.S. advertising carriers posted an involuntary denied boarding, or bumping, price of 0.19 per 10,000 passengers, up from the advertising service price of 0.13 for the third quarter of 2018.  See pages 40-43 of the February 2019 Air Journey Shopper Report for denied boarding numbers by airline. In 2018, the reporting carriers posted a bumping price of 0.14 per 10,000 passengers, the bottom annual price based mostly on historic information courting again to 1995.  The earlier low was 0.40 in 2017.  For the fourth quarter of 2018, the 17 U.S. reporting carriers posted an involuntary denied boarding, or bumping, price of 0.18 per 10,000 passengers, the next price than 0.13 in within the third quarter of 2018, however decrease than the speed of 0.26 for the fourth quarter of 2017.  Incidents Involving Animals In 2018, carriers reported 10 animal deaths, accidents to seven different animals, and nil misplaced animals, for a complete of 17 incidents, down from the 40 complete incident stories filed for calendar 12 months 2017.  In 2018, 424,621 animals had been transported by airways, for a price of 0.40 incidents per 10,000 animals transported.  In 2017, 506,994 animals had been transported, for a price of 0.79 incidents per 10,000 animals transported. In December, carriers reported two incidents involving the loss of life, damage, or lack of an animal whereas touring by air, down from the three stories filed in December 2017, however up from the zero stories filed in November 2018.  December’s incidents concerned the loss of life of 1 animal and damage to at least one different animal.  Complaints About Airline Service In 2018, the Division obtained 15,541 complaints, down 14.Four % from the full of 18,156 obtained in 2017.  In December, DOT obtained 1,001 complaints about airline service from customers, down 19.7 % from the full of 1,247 filed in December 2017 and down 12.Eight % from the 1,148 obtained in November 2018. Complaints About Remedy of Disabled Passengers In 2018, the Division obtained 828 incapacity complaints, down 2.6 % from the full of 850 obtained in 2017.  The Division obtained a complete of 67 disability-related complaints in December, up from the 56 complaints obtained in December 2017, however down from the 73 complaints obtained in November 2018.  All complaints alleging discrimination on the idea of incapacity are investigated. Complaints About Discrimination In 2018, the Division obtained 96 discrimination complaints – 64 complaints concerning race, two complaints concerning ancestry/ethnicity, 12 complaints concerning nationwide origin, six complaints concerning colour, two complaints concerning faith, 9 complaints concerning intercourse, and one criticism categorized as “different.”  That is lower of two.Zero % from the full of 98 filed in 2017.  In December, the Division obtained three complaints alleging discrimination – all concerning race.  This can be a lower from the full of 9 discrimination complaints recorded in December 2017 and the 12 recorded in November 2018.  All complaints alleging discrimination are investigated to find out if there was a violation(s) of the passenger’s civil rights.

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