In November 2018, advertising carriers posted an on-time arrival charge of 79.Three %, down from the 82.Three % on-time charge in October 2018. On-time numbers for advertising carriers weren’t reported in earlier years.

U.S. Air Journey Client Report: November 2018

The U.S. Division of Transportation (DOT) at present launched its January 2019 Air Journey Client Report (ATCR) on advertising and reporting air provider knowledge compiled for the month of November 2018.  The January report was delayed as a result of lapse in appropriations. November On-Time Efficiency In November 2018, advertising carriers posted an on-time arrival charge of 79.Three %, down from the 82.Three % on-time charge in October 2018.  On-time numbers for advertising carriers weren’t reported in earlier years.  Highest Advertising and marketing Provider On-Time Arrival Charges (ATCR Desk 1) Hawaiian Airways Community – 90.2 % Spirit Airways – 82.1 % Southwest Airways – 81.7 % Lowest Advertising and marketing Provider On-Time Arrival Charges (ATCR Desk 1) Frontier Airways – 70.1 % JetBlue Airways – 71.2 % United Airways Community – 75.7 % In November 2018, reporting carriers posted an on-time arrival charge of 79.7 %, down from the 82.6 % on-time charge in October 2018 and down from 88.Three % in November 2017.  Highest Reporting Provider On-Time Arrival Charges (ATCR Desk 1A) Hawaiian Airways – 91.6 % Delta Air Strains – 83.Three % Spirit Airways – 82.1 % Lowest Reporting Provider On-Time Arrival Charges  (ATCR Desk 1A) Frontier Airways – 70.1 % JetBlue Airways – 71.2 % ExpressJet Airways – 71.6 % November Cancellations In November 2018, advertising carriers canceled 1.2 % of their scheduled home flights, the next charge than 0.Eight % in October 2018.  Cancellation numbers for advertising carriers weren’t reported in earlier years.  Lowest Advertising and marketing Provider Charges of Canceled Flights (ATCR Desk 6) Allegiant Airways – 0.four % Delta Air Strains Community – 0.5 % Spirit Airways – 0.5 % Highest Advertising and marketing Provider Charges of Canceled Flights (ATCR Desk 6) United Airways Community – 1.9 % Alaska Airways Community – 1.7 % American Airways Community – 1.6 % In November 2018, reporting carriers canceled 1.1 % of their scheduled home flights, a Larger charge each than 0.7 % in October 2018 and 0.Three % in November 2017. Lowest Reporting Provider Charges of Canceled Flights (ATCR Desk 6A) Delta Air Strains – 0.1 % Hawaiian Airways – 0.Three % Allegiant Airways – 0.four % Highest Reporting Provider Charges of Canceled Flights (ATCR Desk 6A) Envoy Air – 3.2 % ExpressJet Airways – 2.9 % Republic Airline – 2.2 % Tarmac Delays In November 2018, airways reported 21 tarmac delays of greater than three hours on home flights, a rise from the 2 such tarmac delays reported in October 2018, and no tarmac delays reported in November 2017.  In November 2018, airways reported 12 tarmac delays of greater than 4 hours on worldwide flights, in comparison with one such tarmac delays reported in October 2018 and no tarmac delays reported in November 2017.  Prolonged tarmac delays are investigated by the Division. In November, 15 of the home tarmac delays and 11 of the worldwide tarmac delays concerned Newark, N.J., or New York JFK on Nov. 15 when there was snow and freezing rain in that space. Home Flights with Longest Tarmac Delays Exceeding Three Hours (ATCR Desk 8) United Airways flight 1293 from John Wayne Santa Ana Airport, Calif., to Newark, N.J., 11/15/18 – delayed Three hours and 51 minutes on the tarmac at Newark Spirit Airways flight 524 from Fort Lauderdale, Fla., to Newark, N.J., 11/15/18 – delayed Three hours and 45 minutes on the tarmac at Newark United Airways flight 4954 (operated by Commutair) from Newark, N.J., to Albany, N.Y., 11/15/18 – delayed Three hours and 41 minutes on the tarmac at Newark Worldwide Flights with Longest Tarmac Delays Exceeding 4 Hours (ATCR Desk 8A) Air Canada flight 549 from Newark, N.J., to Vancouver, Canada, 11/15/18 – delayed 6 hours and 18 minutes on the tarmac at Newark United Airways flight 1473 from Santo Domingo, Dominican Republic, to Newark, N.J., 11/15/18  – delayed 5 hours and 36 minutes on the tarmac at Newark British Airways flight 189 from Santo Domingo, Dominican Republic, to Newark, N.J., 11/15/18  – delayed 5 hours and 24 minutes on the tarmac at Newark Mishandled Baggage In November 2018, the reporting carriers posted a mishandled baggage charge of two.58 stories per 1,000 passengers, the next charge than each 2.35 in October 2018 and November 2017’s charge of 1.84.  Bumping/Oversales Bumping/oversales knowledge, not like different air provider knowledge, are reported quarterly quite than month-to-month.  Third quarter 2018 bumping/oversales knowledge have been launched within the November 2018 Air Journey Client Report.  Full yr 2018 and fourth quarter 2018 bumping/oversales knowledge will likely be out there within the February 2019 Air Journey Client Report. Incidents Involving Animals In November 2018, U.S. airways reported no incidents involving the demise, damage, or lack of an animal whereas touring by air, down from the one report filed in November 2017 and equal to the zero stories filed in October 2018. Complaints About Airline Service In November 2018, DOT obtained 1,148 complaints about airline service from shoppers, down 11.Eight % from the whole of 1,302 filed in November 2017 and down 7.5 % from the 1,242 obtained in October 2018.  Complaints About Therapy of Disabled Passengers In November 2018, the Division obtained a complete of 73 disability-related complaints, up from each the 64 complaints obtained in November 2017 and the 68 complaints obtained in October 2018.  All complaints alleging discrimination on the premise of incapacity are investigated. Complaints About Discrimination In November 2018, the Division obtained 12 complaints alleging discrimination – 9 concerning race, two concerning nationwide origin, and one concerning intercourse.  That is down from the whole of 13 discrimination complaints reported in November 2017, however up from the 10 reported in October 2018.  All complaints alleging discrimination are investigated to find out if there was a violation(s) of the passenger’s civil rights.

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