Möglingen, Germany, February 12, 2019 – USU enterprise unit unymira has opened a brand new communication channel for customer support through Amazon’s Alexa. Combining the power of unymira’s data administration software program with the main voice assistant, Alexa can now function a digital customer support agent. That is an revolutionary new resolution for buyer self-service.unymira partnered with Versicherungskammer Bayern, a Bavarian insurance coverage firm, which permits each potential and present clients to study extra about particular merchandise similar to journey insurance coverage. With Alexa, customers can instantly obtain clear and easy solutions to their questions whereas concurrently lowering the variety of widespread customer support inquiries.Nevertheless, unymira has taken issues a step additional than easy voice instructions. Alexa can’t solely reply buyer questions however will even pose them herself as an agent would. This creates a extra pure service expertise and presents a variety of functions. Reside demonstrations will likely be given at Name Middle World expo in Berlin from February 19th to 21st at sales space F3/G5 in Corridor 3.”Sooner or later, no omni-channel resolution will have the ability to keep away from utilizing Alexa and related voice assistants. We’re one of many first to supply such a real-time and interactive resolution. It’s based mostly on our lively data base Information Middle and our chatbot Information Bot. As a result of all the knowledge is centrally managed in Information Middle, it’s instantly out there to Alexa with out the necessity for any updates or modifications,” mentioned Sven Kolb, managing director of USU.This press launch can be out there at https://www.unymira.com/en and https://www.usu.de/en/ USU GmbHFounded in 1977, USU GmbH is without doubt one of the greatest European suppliers of IT and Information Administration Software program. Market leaders from each sector of the worldwide economic system create transparency with USU functions, whereas additionally growing flexibility, lowering dangers and slicing prices. With clever options and experience in digital interplay, unymira is a main mover within the digitization of enterprise processes. Normal software program and consulting companies assist to automate service processes and actively present data for all communication channels and buyer contact factors in gross sales, advertising and marketing, and customer support. The shopper-first portfolio on this space is complemented by personalized functions, portal and CMS options, UX design and social media administration.USU GmbH is a subsidiary of USU Software program AG (ISIN DE 000A0BVU28), which is listed within the Prime Normal Section of the German Inventory Change (DAX) in Frankfurt. For additional info, please go to: https://www.usu.de/en ContactUSU Software program AGCorporate CommunicationsDr. Thomas GerickTel.: +49 (0) 71 41 – 48 67 440Fax: +49 (0) 71 41 – 48 67 300E-Mail: [email protected] USU Software program AG Investor Relations Falk Sorge Tel.: +49 (0) 71 41 – 48 67 351 Fax: +49 (0) 71 41 – 48 67 108 E-Mail: [email protected]