Semafone wins PCI Award for Excellence for its work with the Caravan and Motorhome ClubGuildford, Surrey, 25th January 2019 – Semafone® patented Cardprotect™ answer has been recognised as soon as once more because the industry-leading answer for contact centre PCI DSS compliance and information safety on the PCI Awards for Excellence, run by AKJ Associates. The award was given to Semafone for its “exemplary real-life PCI DSS venture” with the Caravan and Motorhome Membership. The implementation of Cardprotect™ permits the Caravan and Motorhome Membership to be PCI DSS compliant while sustaining excessive requirements of customer support. By implementing Semafone’s Cardprotect™ answer, members can enter their fee particulars instantly utilizing their phone keypad. Delicate card information by-passes the contact centre utterly, attaining PCI DSS compliance with out interrupting the dialog between brokers and members whereas they pay. No card particulars are captured on name recordings – enabling the organisation to file calls with out inadvertently capturing information.The venture noticed an increase in each buyer and agent satisfaction, with members expressing appreciation for the additional safety the Membership had put in place. Because the Semafone system is cloud-based, it’s additionally simple for the Membership so as to add further brokers to accommodate peak occasions and seasonal calls for.Jon Legal guidelines, the Membership’s Monetary Controller, defined, “As a membership organisation, sustaining excessive ranges of buyer satisfaction is our primary precedence and any system we selected needed to work properly for all our members. Our mission was to maintain members’ information protected with out getting in the way in which of their capability to speak with us, and we’re delighted to have achieved this!”CEO Tim Critchley stated “We’re thrilled to have received the PCI Excellence Award for the third 12 months in a row! The necessity for stringent information safety is extra vital than ever; serving to corporations to descope their contact centre atmosphere and obtain PCI DSS compliance is a key a part of information safety. The Caravan and Motorhome Membership is a good instance of how organisations can defend clients whereas providing excellent ranges of service.”That is the third 12 months operating through which Semafone has achieved success on the PCI Awards for Excellence. In earlier years the corporate received an award for initiatives with broadcast large Sky, insurance coverage firm AXA and the net retailer SemafoneSemafone offers software program to contact centres to allow them to take private information securely over the phone. Semafone’s information seize methodology collects delicate data corresponding to fee card or financial institution particulars and social safety numbers instantly from the client’s phone keypad for processing. This prevents private information from getting into the contact centre, which protects in opposition to the danger of fraud and the related reputational injury, making certain compliance with {industry} laws corresponding to PCI DSS.The corporate was based in 2009 and now helps clients in 22 international locations on 5 continents. Semafone is vertical agnostic and its intensive buyer base consists of corporations corresponding to, AXA, The British Coronary heart Basis, Rogers Communications, Santander, Sky, TalkTalk and elements of the Virgin Group. BT affords a hosted model of Semafone’s know-how – Cloud Contact PCI. Main traders of Semafone embrace Octopus Investments and BGF (Enterprise Development Fund).Semafone has achieved the 4 main safety and fee certifications: ISO 27001:2013, PA-DSS certification for Cardprotect its fee answer, PCI DSS Stage 1 Service Supplier and is a registered Visa Stage 1 Service provider Agent.