Möglingen, 24 January 2019 – USU’s unymira enterprise unit is without doubt one of the first worldwide to supply voice powered customer support through Amazon’s Alexa. A stay demo might be introduced at this yr’s Name Middle World (CCW) from February 19th to 21st in Berlin at unymira’s sales space (Corridor 3, F4/G3). Unymira presents essentially the most complete omnichannel buyer assist portfolio together with clever chatbots, its lively information base Data Middle, its AI-powered service platform Data Cloud in addition to social media assist and self-service options. A spread of knowledgeable talks and stay displays within the TeleTalk Demo Discussion board will accompany unymira’s sales space choices.Voice Service with Alexa Unymira’s Alexa integration permits it to offer real-time buyer assist solutions by drawing on info from Data Middle. This creates a seamless connection between the 2 enabling fast hands-free buyer assist utilizing the shopper’s most well-liked channel. A stay demo might be given with concrete use instances.Data Middle 7 Units a New StandardCustomers proceed to affirm that unymira’s Data Middle is the main information base platform in the marketplace with essentially the most sturdy performance. Particular options equivalent to lively search, guided dialogs or troubleshooting guides assist and pace up the service course of considerably. The brand new model 7.Zero presents each improved usability and design however and a variety of latest options. For instance, customers can see a scientific overview of their duties in areas equivalent to enhancing, channel administration, translation work, and so forth. By connecting to the brand new Data Cloud service platform, the self-learning system automates sure duties, e.g. sustaining synonyms, figuring out self-service matters or designing templates. Optimized navigation choices and reporting capabilities in addition to the brand new Salesforce integration make the system the digital spine for successfully offering knowledge-intensive companies throughout all communication channels. Data Cloud – Sensible Synthetic IntelligenceKnowledge Cloud is a brand new service platform that enables prospects to consolidate industry-specific search information from the information database and make it accessible to prospects to allow prospects to help one another. Thus, unymira can draw upon its 20 plus years of and 1000’s of customers. The system collects nameless utilization information equivalent to search phrases, classes, template examples, floor examples, revision information, time factors and extra. Data can then analyze and make use of this information through its synthetic intelligence algorithms. The result’s clever, role- and industry-specific information companies that enhance automation and make day-to-day work with the information database a lot simpler.Clever Bots for Each ApplicationWith Data Bot, unymira presents a brand new service chatbot for each atmosphere and each deployment state of affairs within the service space. It could actually create complete buyer satisfaction surveys, determine prospects vulnerable to termination and supply info immediately and simply. The most recent technology presents options equivalent to clever dialogue management and automated escalation factors, e.g. ticket creation. Whether or not info bot, qualification bot, service bot, survey bot, help or information bot – the bots will be flexibly tailor-made to particular necessities. Data Bot additionally presents integrations for modules and elements from different corporations equivalent to Fb and Microsoft.Automated enhancing of social media contentConnect collects all customer support inquiries and evaluations from social media channels, chats, boards, blogs, app shops and Amazon in a single inbox. These workflows are assigned to the suitable staff per pre-defined workflows. The channels served have been expanded to now embrace WhatsApp. By the Data Engagement perform, customers have direct entry to the contents of the information database. Profit from knowledgeable information Unymira will showcase its applied sciences and experience not solely at sales space, but in addition on the TeleTalk Demo Discussion board and thru three knowledgeable audio system as a part of the Expo and convention program. Specialists from unymira will reveal stay and arms on how clever and modern information administration, social media, bot and self-service options can assure extra effectivity and high quality in digital customer support. attendees who prepare a private assembly will obtain a free admission ticket to the exhibition. Extra info is out there at: https://www.unymira.com/en/occasions/unymira-at-the-call-center-world-2019/This press launch can be out there at https://www.unymira.com/en/ and https://www.usu.de/en/ USU GmbHFounded in 1977, USU GmbH is without doubt one of the greatest European suppliers of IT and Data Administration Software program. Market leaders from each sector of the worldwide financial system create transparency with USU purposes, whereas additionally growing flexibility, reducing dangers and slicing prices. With clever options and experience in digital interplay, Unymira is a first-rate mover within the digitization of enterprise processes. Commonplace software program and consulting companies assist to automate service processes and actively present information for all communication channels and buyer contact factors in gross sales, advertising, and customer support. The client-first portfolio on this space is complemented by custom-made purposes, portal and CMS options, UX design and social media administration.USU GmbH is a subsidiary of USU Software program AG (ISIN DE 000A0BVU28), which is listed within the Prime Commonplace Section of the German Inventory Trade (DAX) in Frankfurt. For additional info, please go to: https://www.usu.de/en/ ContactUSU Software program AGCorporate CommunicationsDr. Thomas GerickTel.: +49 (0) 71 41 – 48 67 440Fax: +49 (0) 71 41 – 48 67 300E-Mail: [email protected] USU Software program AG Investor Relations Falk Sorge Tel.: +49 (0) 71 41 – 48 67 351 Fax: +49 (0) 71 41 – 48 67 108 E-Mail: [email protected]