I used to be in Thailand for the Christmas and New Yr vacation. It was a beautiful journey. The spotlight of my journey was my keep at a resort managed by Araya Rojanapirom, a latest graduate from the Collins Faculty of Hospitality Administration at Cal Poly Pomona.
After graduating from the highschool in Thailand, Araya accomplished his first study-abroad expertise in Europe, the place he acquired a bachelor diploma in hospitality administration at Glion Institute of Greater Schooling in Switzerland with two five-month internships on the Mandarin Oriental Lodge Bangkok and the Sheraton Lodge in Tianjin, China.
Araya then discovered his option to Southern California and spent two extra years learning within the Grasp of Science in Hospitality Administration Program at Cal Poly Pomona earlier than shifting again to Thailand for a hospitality profession. Now, Araya manages a small boutique resort chain in Chiang Mai, Thailand — Makka Resorts, the place Makka is a reputation derived from the Buddhist phrase Mahk 8, or the Eightfold Path to enlightenment.
What’s adopted is my interviews with Araya Rojanapirom about his journey as a world pupil and now as a resort proprietor/supervisor.
Learning within the U.S.
(Linchi Kwok: What pushed you to pursue a grasp’s diploma in Hospitality Administration within the U.S.? And why you selected the Collins Faculty of Hospitality Administration at Cal Poly Pomona?)
Primarily for all times expertise – to journey and stay around the globe. Once I was in Switzerland for 3 and a half years, I felt like I’ve grown so much. So, I imagine the studying-abroad expertise has turned me right into a wiser man, permitting me to see the world in new views. Moreover, my dad and mom graduated from the U.S. too, they usually additionally wished me to expertise the life within the U.S. Again after I was in Cal Poly Pomona, my sister was learning structure in UCLA. Lastly, Cal Poly Pomona is known for its hospitality program and really near UCLA. That is why Cal Poly was excellent for me.
(LK: How was your expertise of learning within the Collins Faculty?)
My expertise at Collins Faculty was extraordinary. I obtained to satisfy college students and professors from around the globe; lots of them have an amazing and fascinating background. The programs in this system had been designed completely for me as a result of I had already had some work expertise within the hospitality business. It allowed me to take a look at resort operation points from a managerial perspective as an alternative of a frontline worker’s perspective.
(LK: How was your expertise of residing in Southern California?)
Certainly, what I valued probably the most was the life expertise in California — to stay and to journey in California in addition to the opposite components of the States. I turned extra mature by residing by myself. I obtained an opportunity to handle all of my paperwork and paperwork, funds, and residing expenditure. One yr after I moved to California, I met pals with whom I stayed till I graduated. We traveled to many locations collectively; I then loved my time in California much more. One lesson I discovered and valued probably the most was the truth that I’m very lucky to have such a beautiful household and pals who’ve given me nice alternatives; they’ve at all times been there for me and with me mentally in each step of my journey till I graduated.
Working in Thailand after learning overseas within the U.S.
(LK: What’s your job title now? What does your job entail?)
I’m now the resort supervisor for each the Makka Lodge and MakkaChiva Lodge in Chiang Mai, overseeing all operations in each properties. My job is to handle each inns, keep and uphold the service requirements, and resolve just about each downside occurred within the inns. I additionally cowl the monetary, advertising and marketing, human useful resource points of the enterprise.
(LK: What are the most important challenges you confronted while you took over the present place? How did you cope with these challenges?)
The largest problem I confronted was through the first yr after I started working within the inns. It took time to get to know the entire employees members in addition to every worker’s working fashion, from which I may discover efficient methods to handle each particular person “each bodily and mentally.” I additionally needed to exhibit to the workers that I may work effectively with them and that I had the flexibility to handle the inns and supply speedy options to any issues in hand.
(LK: Did your study-abroad expertise make it harder or simpler for you as you cope with these challenges? In what manner?)
I’m a Thai. We now have a tradition of being shy, not speaking to strangers, and most significantly, respecting the elders (that means that we should always not argue or make strategies to those that are older than us). I imagine my studying-abroad expertise and the truth that I’ve been residing exterior of Thailand make me extra open to the strategies even by those that are youthful than me, and I really feel I’m assured even when I’m speaking to those that are older than me. I at all times educate my staff that though everybody will not be equal in age, we should respect each other and that we’re all equal when working within the inns. Everybody ought to have a saying in order that our inns can try for the higher.
Higher to handle a resort in Thailand the American manner or the Thai manner?
(LK: In your opinions, what are the similarities and variations between working a resort within the U.S. and Thailand?)
Effectively, I’ve by no means run a resort within the U.S. earlier than. I, nevertheless, imagine one similarity is, when speaking about resort operations, there are specific requirements that each property should have. One distinction between working a resort in Thailand and the U.S. is that inns in two completely different areas are going to have a particular service tradition resulting from its employees members. The best way we handle the resort employees is unquestionably going to be completely different.
(LK: How did you cope with the variations?)
As a result of I’m from Thailand, I perceive the Thai tradition and know tips on how to handle the workers within the resort. How I react to or deal with sure employees points could be much less difficult than those that are usually not Thai, for instance.
(LK: In your opinions, what can the People be taught from the “Thai manner” of managing a resort? Likewise, what can the inns in Thailand be taught from the “American manner”?)
I believe Thai individuals work effectively with each other as a result of nature of Thais working collectively like a household. I imagine that displays on the truth that Thai persons are considered very pleasant and having a superb service mindset. The unfavourable aspect of such nature is that generally we, Thais would possibly combine personal points with work. So, individuals would really feel extra reluctant to precise their actual opinions to those that are older than them, for instance. We have to be taught the American manner of staying open to strategies from everybody working within the inns, no matter their ages or seniority inside the group, that means not solely to the “older” people. Typically, newer and youthful employees members take advantage of priceless strategies.
Recommendation to the worldwide college students and the hospitality applications within the U.S.
(LK: Would you thoughts offering some recommendation for the worldwide college students who’re pursuing a hospitality diploma within the U.S. and wish to transfer again to their residence nation for work?)
My recommendation is to arrange effectively — as a result of the learning and residing environments are going to be completely different from those in a single’s residence nation. I turned extra impartial within the States than after I was in Thailand. I had no household to assist me or helped me with sure issues whereas I used to be residing on my own within the States, however I loved the expertise and felt I had grown extra and grow to be extra mature that manner.
(What strategies will you make to the hospitality applications within the U.S. from the eyes of a world pupil your self?)
Effectively, I haven’t got any strategies to offer to the hospitality applications, however I encourage the hospitality applications within the U.S. to simply accept extra worldwide college students and increase forms of pupil nationalities.
A concluding comment
About a million worldwide college students traveled to the U.S. for schooling through the 2016-2017 faculty yr. I imagine lots of them, identical to Araya Rojanapirom, would profit from their residing expertise within the U.S., along with their studying expertise in an accredited tutorial program, however there’s something extra we will do. What do you suppose?
In case you are in the midst of a study-abroad program, how are your experiences? Please share your ideas with us.
For individuals who have accomplished a number of study-abroad applications, in what manner(s) did your expertise abroad contribute to the success of your profession? What recommendation will you present to those that are learning abroad?
Be aware: A duplicate of this text can be obtainable on Multibriefs.com.
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