A pregnant mom with two young children turned up for his or her long-booked British Airways flight residence from Fuerteventura to Gatwick – solely to seek out that BA had suspended the route months earlier.

Lyndsey Pereira, her kids and 5 different relations, had booked their New 12 months vacation in March 2018. The Spanish-owned on-line journey agent, Opodo, offered them outbound flights from Gatwick to Fuerteventura on Thomas Prepare dinner Airways, returning on British Airways.

The day earlier than the homeward journey, Opodo instructed her to verify in for flight BA2701 on the Canary Islands airport, saying: “Boarding passes can’t be requested upfront and you must acquire them on the airport check-in desk. Have an amazing journey!”

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However once they arrived on the airport, there was no signal of a British Airways desk, as a result of the airline was now not flying from Fuerteventura.

After Ms Pereira had booked, BA determined to not proceed the route by the winter. The process at this level is that the airline notifies the journey agent, which it did. As quickly as that occurred, final summer season, the agent ought to have provided a variety of choices, from a full refund to different flights.

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However when Ms Pereira contacted Opodo from the airport to ask how the journey agent proposed to resolve the issue, she says she was left excessive and dry: “They mentioned British Airways might fly us again 5 days later, with no promise of placing us up in lodging.

“I mentioned this was not acceptable as all of us needed to get again to work, college, and so forth.

“All they mentioned that I might get was a refund from BA of the unique flight worth.

“I used to be then principally left to my very own gadgets to get us all residence, whereas I’m six months pregnant with two young children.”

With no seats obtainable to wherever close to London, Ms Pereira needed to ebook flights through Dublin – which required an in a single day keep within the Irish capital.

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Enterprise class seating on board an Emirates A380 passenger aircraft

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Enterprise class part of the Airbus A350 XWB

AFP/Getty

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A steward and stewardess welcome guests on the bar in enterprise class on board an Emirates A380

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3/12

‘QSuite’ enterprise class of a Qatar Airways Boeing 777 jet airliner

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Shiny wooden decorates a rest room within the enterprise class part of an Emirates Airbus A380

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Enterprise class seat in an Airbus A350 XWB

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Enterprise class seats in an airbus A330-200 from Italy’s Alitalia

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The lounge of the primary and enterprise class of an Airbus A380 of Qatar Airways

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Enterprise class berths, which lie-flat beds, are pictured on an Air New Zealand Boeing 787-9 Dreamliner

Getty

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Enterprise class seats in an airbus A330-200 from Italy’s Alitalia

AFP/Getty

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Enterprise class seats of the Boeing 787 Dreamliner on the Singapore Airshow

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Enterprise First Class seats are seen on the United Airways Boeing 787 Dreamliner

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Enterprise class seating on board an Emirates A380 passenger aircraft

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“This has put me our of pocket by about £1,800, I acquired residence 13 hours later that deliberate and we had been confused and exhausted after solely getting 5 hours sleep in Dublin.”

After The Unbiased intervened, Opodo agreed to pay the worth distinction between the unique tickets and the brand new ones.

The journey agent blamed a technical downside, saying: “We’ve totally reviewed this case and admire it being delivered to our consideration.

“It seems that on account of a uncommon technical glitch in our reserving methods, we didn’t inform the client of their flight cancellation.

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“At Opodo, our prospects’ expertise is our primary precedence and we’re continually innovating on their behalf to offer them with the perfect expertise.

“We attempt for 100 per cent buyer satisfaction and all the time attempt to resolve any buyer difficulty as rapidly as attainable.”

Ms Pereira and her household usually are not entitled to compensation below European air passengers’ rights guidelines as BA offered greater than two weeks’ discover of the route cancellation.

The laws don’t cowl instances the place the journey agent fails to move on the important data.