The 2nd annual HITEC Dubai, now the world’s largest hospitality expertise exposition and convention model, not too long ago got here to a detailed on December sixth. This yr’s showcase garnered an excessive amount of anticipation from hospitality leaders, because the Center East is quick changing into a favourite vacationer vacation spot to MICE and buying vacationers given its funding in airports and infrastructure and curiosity in internet hosting large-scale occasions. Dubai is anticipated to have 155,000 new rooms by 2020, with an extra 10,000 plus rooms that have to endure refurbishment previous to the Expo 2020 occasion. With Dubai being leveraged as a hotspot for enormous {industry} development and evolution, HITEC Dubai was created to supply Center East patrons with entry to high hospitality resolution suppliers throughout the globe. All through the two-day expo, individuals have been anticipated to interact in a top-notch schooling program and witness the thrilling debut of the most recent (and best) in hospitality expertise. Not solely that however for the primary time in Dubai, HFTP’s increasing Entrepreneur20X (E20X) competitors was launched to offer startups the chance to current their breakthrough enterprise ideas to the {industry}.
This yr’s present recorded greater than double the variety of attendees together with the debut of many new distinguished exhibitors. And naturally, all of this comes simply in time for 2018 to return to a detailed, offering hoteliers with the instruments they should really empower their infrastructure for 2019. So, what did you miss at HITEC Dubai this yr? We have included a few of the highlights under:
IDS FX1 Launch
IDS was particularly thrilled to have the chance to showcase our clever, cloud-based lodge platform, FX1, which gives chain and impartial resorts an built-in resolution that operates throughout entrance workplace, housekeeping, incident administration, CRS and POS modules. Not solely that, nevertheless it gives an open API to make sure seamless integration with numerous functions throughout a lodge’s operational construction.
That is the world’s first ‘clever lodge platform,’ and HITEC represented the proper alternative to increase attain throughout the area and help the fast development which Dubai’s hospitality {industry} is at present expertise. With the platform additionally providing entry to 24/7 help (backed by a complete, 365 days/yr help middle), hoteliers can belief in true, anytime availability as they turn out to be aware of the platform and the methods through which it will possibly improve their providing.
Binu Matthews, IDS CEO, seems fondly on the HITEC launch, “We had a fantastic launch with FX1 with an excessive amount of curiosity coming in from each chains and teams. Seeing how nicely our enterprise cloud and cellular options have been acquired by {industry} leaders, we’re excited to proceed this momentum into 2019.”
GBM and IBM Introducing VR and AI Options
Not solely that, however Gulf Enterprise Machines, generally known as the primary supplier of IT options, showcased their partnership with IBM as they appear to interrupt into the hospitality realm with VR and Watson primarily based AI options. GBM has constructed a lot of their success on leveraging industry-leading applied sciences to drive actual enterprise outcomes for shoppers, so witnessing their vested curiosity to department into hospitality with rising expertise is actually thrilling.
A New MC: Promobot
Over the course of the two-day expo, regional and worldwide case research have been featured in tandem with panel discussions and demonstrations from 70+ different resolution and repair suppliers. Amidst all of the {industry} curiosity surrounding the widespread emergence and exploration of synthetic expertise (AI), an clever humanoid robotic named Promobot was even given the distinctive alternative to take middle stage. With Promobot main the proceedings, it is no shock that AI-powered robots and their affect on resorts have been a significant dialogue level all through the convention.
All through every demonstration, it turned clear that robots characterize a cheap, future-friendly alternative to make use of subtle expertise to reinforce the visitor expertise throughout all touch-points. Actually, a report launched by McKinsey & Firm not too long ago instructed that by 2030, as many as 800 million staff globally may very well be changed by robots. However, do not be mistaken, in keeping with the World Financial Discussion board (WEF), robots within the office might create double the roles they destroy (133 million jobs created, to be actual).
Hospitality CRM on Dynamic Platforms
We’re additionally witnessing the rise in Hospitality CRM hosted on Dynamic Platforms, with the assistance of Microsoft. These platforms are promised to supply a stable basis that helps to handle industry-wide necessities and ache factors, whereas successfully streaming lodge operations. It will assist hoteliers to automate gross sales, improve advertising and marketing and buyer care processes, and implement their CRM technique on a extra dependable and sturdy platform.
With Dubai representing a world hub of innovation and expertise growth (particularly with the implementation of large-scale conferences equivalent to HITEC), it turns into particularly necessary to make the most of the ability of disruptive expertise with robust partnerships, equivalent to GBM and IBM. With huge gamers investing their sources into the curation of an enhanced visitor expertise, by way of technique of AI, VR, clever PMS/CMS and extra, the way forward for international hospitality has by no means regarded higher.

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IDS Subsequent is an organization of imaginative and prescient, an organization that focuses on the long run, an organization that develops, ship and helps revolutionary expertise options for the worldwide lodge {industry}. With unrivalled area experience, our driving pressure is to create options that help lodge to extend revenues, optimize prices and above all present the final word visitor expertise.
We’re a dynamic firm, which totally understands right this moment’s rising markets and their particular wants. We offer forefront expertise throughout all lodge market segments regardless of how giant or small, whether or not an enterprise or a single property. Our choices embody extremely built-in lodge administration software program, restaurant administration software program, central reservations, lodge channel administration, cellular apps and cellular analytic options.
IDS Subsequent software program and expertise options have the belief of over 4800+ resorts in 40 international locations unfold throughout South Asia, South-East Asia, Africa, Center East, Sri Lanka & Maldives and Oceania. A very devoted 24/7-support centre ensures 98% retention of consumers and unmatched buyer satisfaction.