With 25 years of journey, expense and bill software program innovation below our belts, we have had a entrance row seat to a long time of business developments and expertise developments. Wanting forward, the tempo of innovation will solely proceed to speed up, fueled by smarter expertise, evolving worker expectations, and an more and more international economic system.
As 2018 attracts to a detailed, this is what you possibly can anticipate within the coming yr, and past:
1. The dangers feminine vacationers face will rise to the highest of the company agenda
Ladies make up greater than 40% of all enterprise vacationers and that quantity is rising. Journey professionals agree that feminine enterprise vacationers face distinctive dangers whereas touring in comparison with their male counterparts, however what are they going to do about it? A current GBTA report discovered that solely 18% of company journey security insurance policies particularly deal with feminine security wants. As a result of security threats affect the well-being and productiveness of feminine vacationers, firms might want to place extra critical emphasis on guaranteeing their company journey insurance policies deal with precedence feminine considerations comparable to sexual harassment, assault, and theft. On the identical time, ladies will take the initiative to demand firms deal with them and this can change into a key consideration for expertise retention. – Kim Albrecht, CMO, SAP Concur
2. Knowledge privateness will essentially change product engineering
In 2018, GDPR essentially modified how international expertise firms work with person knowledge. In 2019 and past, GDPR is now desk stakes. Product engineers and builders are taking a look at how they will ship each final safety and supreme personalization. Approaching privateness as a sliding scale vs. a easy mannequin of opt-in or opt-out, opens the door to extra prospects for clear knowledge assortment and machine studying. Ideas comparable to knowledge washing and a privateness dial can permit customers and/or their firms to extend or lower the kind of data gathered by filtering completely different ranges of personally identifiable data. – John Dietz, VP, Concur Labs
3. Shifting immigration and tax insurance policies create new pressures on multi-national firms
In 2019, there will likely be a rising give attention to enterprise vacationers as a supply of tax income, which has created new challenges for firms that ship staff to conduct enterprise throughout state and/or worldwide borders. Nationwide and native governments proceed to undertake complicated worker-visa and cross-border tax guidelines in response to international developments on the motion of individuals and merchandise throughout borders. An worker who spends a sure variety of days in a calendar yr out of the country or state can set off giant liabilities on each the person and the corporate, and doubtlessly stop enterprise from being performed.
For instance, in Singapore, tax and immigration authorities are collaborating to examine if a enterprise traveler might have triggered a tax requirement throughout their keep, typically resulting in non permanent detainment on the border. As well as, U.S. states comparable to New York and California are more and more performing audits, to establish enterprise vacationers who’ve crossed thresholds that make them answerable for earnings taxes. Corporations can even face enormous monetary liabilities – typically within the tens of tens of millions – for violating visa guidelines, and there are reputational dangers when these penalties bubble up within the information. This yr, there will likely be an even bigger want than ever earlier than for firms to navigate these complexities and ensure they, and their staff, stay compliant. – Mike Eberhard, President, SAP Concur
4. SMBs will achieve a aggressive benefit by crowdsourcing knowledge insights, thought management
True to my prediction, we noticed expertise assist degree the business enjoying area in 2018 for SMBs, enabling them to be extra highly effective than ever earlier than. In 2019, SMBs will proceed to advance because of synthetic intelligence and machine studying. On account of their dimension and suppleness, SMBs will use this game-changing expertise to realize a aggressive edge over bigger firms. They’re going to develop by tapping into their skilled networks to study from thought leaders in addition to crowdsource knowledge insights that when wasn’t obtainable. SMBs additionally will change into more and more various and we’ll see an increase in ladies, minority and millennial possession. – Christal Bemont, SVP and GM of World SMB, SAP Concur
5. Enterprise journey reserving remains to be a time-consuming course of
In response to prior analysis, virtually 50% of enterprise vacationers take between 30 minutes and one hour out of the working day when finishing bills, whereas 18% spend between one and two hours. We imagine that, within the subsequent yr, expertise —comparable to bots and machine studying (ML)—will tremendously enhance worker productiveness. And that is not only for vacationers, however everybody concerned within the course of (e.g. vacationers, managers, vacationers arrangers, journey brokers, journey managers). Some examples embody:
Anticipatory searches based mostly on calendar data
Pre-request approval based mostly historic data
Automated classification of enterprise vs leisure expense for journeys involving each parts (bleisure journeys now represent 10% of all enterprise journeys) – Nancy Grasp, Vice President, Client Journey Merchandise, SAP Concur

6. Consumerization of enterprise journey results in huge shifts in OBTs
During the last 40 years, company journey has largely change into synonymous with TMC administered reserving applications (aka your organization’s journey agent) reliant on one of some GDS’. However as journey instruments, choices, and applied sciences proceed to quickly evolve for leisure vacationers, staff more and more anticipate enterprise journey instruments to comply with swimsuit. Within the subsequent yr, On-line Reserving Instruments will embrace new content material sources to drive adoption, comparable to Lufthansa NDC Gives, Airbnb, and HRS Lodge Portal. They have to additionally essentially evolve their platforms to permit journey managers to seize all bookings, no matter the place they happen, to handle compliance and guarantee their vacationers are secure. – Doug Anderson, SVP Journey Product
7. Machine studying goes mainstream
A current report by McKinsey discovered that whereas few occupations are totally automatable, 60% of all occupations have a minimum of 30% automatable actions. Nevertheless, the positive aspects delivered by elevated processing energy and higher entry to machine studying (ML) instruments by builders will lengthen nicely past the automation to incorporate distinctive knowledge pushed insights, higher compliance and improved person experiences. In spend administration, ML fashions that learn handwritten suggestions and totals on receipts will exchange legacy applied sciences like optical character recognition giving firms the flexibility to investigate and audit spend at unprecedented scale and pace. With the flexibility to establish patterns and anomalies throughout tens of millions of information information in close to real-time, firms achieve the perception and agility they want when bettering enterprise processes, lowering prices or deterring fraud. – Tim MacDonald, CPO, SAP Concur
8. Lodge content material battles warmth up
NDC airline content material will proceed to seize headlines, however much more consideration and aggressive effort will likely be dedicated to resort content material. Traditionally the supply of most managed journey program leakage, journey managers, OBTs and TMCs have lengthy struggled to consolidate compelling resort content material that may preserve vacationers reserving within the conventional channel. In 2019 the TMC’s efforts will begin to achieve traction, because the likes of CWT’s RoomIt and BCD’s TripSource battle third-party content material aggregators like HRS and Reserving.com. So long as TMC’s efforts are clear and unbiased, everybody (besides resort suppliers) wins. Journey managers ought to see decrease leakage, TMCs profit from improved provider revenues and OBT’s generate extra bookings. Lodge suppliers, sadly, are prone to see their distribution prices enhance. – Mike Koetting, EVP of Provider and TMC Providers, SAP Concur
9. Nearer collaboration between CIOs and CFOs at state and native organizations will unlock funding
Throughout the U.S., state and native governments have made clear strides to modernize their IT programs to beat widespread challenges, drive higher efficiencies and price financial savings, and meet the calls for of the 21st century. The truth is, the annual GovTech Navigator report exhibits a gentle enhance in IT spending amongst state and native governments, reaching $103 billion in 2018. Regardless of this dedication to funding in IT, many state and native governments nonetheless function important workflows utilizing handbook processes – a lot of that are outdated, expensive and error-prone, to not point out much less safe. The dangers related to these legacy programs are too massive to disregard. With taxpayer {dollars}—and knowledge—at stake, CIOs from states, cities, and counties might want to work cohesively with their CFO counterparts when trying to maximize their IT budgets over the following yr. Specializing in making bigger investments to assist their automated expertise tasks—from cloud adoption to the deployment of AI and machine studying options will likely be important. The collaboration fostered between CIOs and CFOs within the coming yr will allow state and native governments to strike a steadiness between their IT budgets and their IT priorities, serving to drive higher outcomes for the residents of their communities. – David Ballard, Sr. VP Public Sector, SAP Concur
10. Greater training establishments cannot afford to miss expertise as a retention software
College leaders are dealing with elevated monetary strain as enrollment progress slows, and conventional lecture rooms are evolving into distant areas extending past central college campuses. As establishments work to take advantage of their restricted assets within the service of instructing and studying, expertise can tip them over the aggressive edge. Deploying extra progressive expertise options won’t solely streamline campus and finance operations to create price financial savings, however may even clear up rising priorities, comparable to guaranteeing the security of scholars and employees on and off typical campuses within the occasion of an emergency. Taking proactive measures to spend money on expertise that clearly exhibit their campus values might help appeal to the following generations of potential college students. – David Ballard, Sr. VP Public Sector, SAP Concur

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