In October 2018, advertising and marketing carriers posted an on-time arrival fee of 82.three %, up from the 81.9 % on-time fee in September 2018. On-time numbers for advertising and marketing carriers weren’t reported in earlier years.

Air Journey Shopper Report: October 2018

The U.S. Division of Transportation (DOT) at present launched its December 2018 Air Journey Shopper Report (ATCR) on advertising and marketing and reporting air provider information compiled for the month of October 2018.  In October 2018, advertising and marketing carriers posted an on-time arrival fee of 82.three %, up from the 81.9 % on-time fee in September 2018. On-time numbers for advertising and marketing carriers weren’t reported in earlier years. Highest Advertising Service On-Time Arrival Charges (ATCR Desk 1) Spirit Airways – 89.Zero % Hawaiian Airways Community – 88.5 % Delta Air Traces Community – 87.1 % Lowest Advertising Service On-Time Arrival Charges (ATCR Desk 1) Frontier Airways – 68.2 % JetBlue Airways – 78.Eight % Alaska Airways Community – 79.three % In October 2018, reporting carriers posted an on-time arrival fee of 82.6 %, up from the 82.2 % on-time fee in September 2018 and down from 84.Eight % in October 2017.  Highest Reporting Service On-Time Arrival Charges (ATCR Desk 1A) Hawaiian Airways – 91.Zero % Delta Air Traces – 90.Zero % Spirit Airways – 89.Zero % Lowest Reporting Service On-Time Arrival Charges  (ATCR Desk 1A) Frontier Airways – 68.2 % Mesa Airways – 73.Zero % ExpressJet Airways – 75.5 % October Cancellations In October 2018, advertising and marketing carriers canceled 0.Eight % of their scheduled home flights, a decrease fee than 1.5 % in September 2018.  Cancellation numbers for advertising and marketing carriers weren’t reported in earlier years.  Lowest Advertising Service Charges of Canceled Flights (ATCR Desk 6) Delta Air Traces Community – 0.2 % Spirit Airways – 0.2 % Allegiant Airways – 0.three % Highest Advertising Service Charges of Canceled Flights (ATCR Desk 6) Frontier Airways – 1.7 % Hawaiian Airways Community – 1.6 % American Airways Community – 1.5 % In October 2018, reporting carriers canceled 0.7 % of their scheduled home flights, a decrease fee than 1.Four % in September 2018 and equal to 0.7 % in October 2017. Lowest Reporting Service Charges of Canceled Flights (ATCR Desk 6A) Delta Air Traces – 0.1 % United Airways – 0.1 % Hawaiian Airways – 0.2 % Highest Reporting Service Charges of Canceled Flights (ATCR Desk 6A) Mesa Airways – 2.Eight % ExpressJet Airways – 2.1 % Envoy Air – 2.Zero % Tarmac Delays In October 2018, airways reported two tarmac delays of greater than three hours on home flights, a major lower from the 11 such tarmac delays reported in September 2018, and no tarmac delays reported in October 2017.  In October 2018, airways reported one tarmac delay of greater than 4 hours on worldwide flights, in comparison with two such tarmac delays reported in September 2018 and two tarmac delays reported in October 2017.  Prolonged tarmac delays are investigated by the Division. Home Flights with Longest Tarmac Delays Exceeding Three Hours (ATCR Desk 8) American Airways flight 1280 from Phoenix to New York JFK, 10/7/18 – delayed three hours and seven minutes on the tarmac at Lubbock, Texas, after being diverted Delta Air Traces flight 3648 (operated by codeshare accomplice SkyWest Airways) from New York LaGuardia to Milwaukee, 10/2/18 – delayed three hours and a pair of minutes on the tarmac at New York LaGuardia Worldwide Flights with Longest Tarmac Delays Exceeding 4 Hours (ATCR Desk 8A) United Airways flight 47 from Frankfurt, Germany to Houston Bush, 10/31/18 – delayed Four hours and 45 minutes on the tarmac at New Orleans after being diverted Mishandled Baggage In October 2018, the reporting carriers posted a mishandled baggage fee of two.35 studies per 1,000 passengers, a decrease fee than 2.44 in September 2018, however up from October 2017’s fee of two.04.  Bumping/Oversales Bumping/oversales information, in contrast to different air provider information, are reported quarterly relatively than month-to-month.  Third quarter 2018 bumping/oversales information had been launched within the November 2018 Air Journey Shopper Report.  Full 12 months 2018 and fourth quarter 2018 bumping/oversales information shall be obtainable within the February 2019 Air Journey Shopper Report. Incidents Involving Animals In October 2018, U.S. airways reported no incidents involving the loss of life, damage, or lack of an animal whereas touring by air, down from the 5 studies filed in October 2017 and the one report filed in September 2018. Complaints About Airline Service In October 2018, DOT acquired 1,242 complaints about airline service from customers, up 4.6 % from the whole of 1,187 filed in October 2017 and down 5.1 % from the 1,309 acquired in September 2018.  Of the 1,242 complaints about airline service that DOT acquired in October 2018, one grievance concerned an allegation of in-flight sexual assault.  The Division forwards complaints that it receives relating to in-flight sexual assault to the airline and directs the airline to reply on to the buyer.  The Division additionally screens the matter to make sure that the airline supplies a response to the buyer as required.  As a result of the character of the grievance entails probably felony conduct, the Division encourages customers to contact an FBI subject workplace to analyze the incident and supplies customers info to establish the FBI subject workplace nearest to them. Complaints About Remedy of Disabled Passengers In October 2018, the Division acquired a complete of 68 disability-related complaints, up from each the 66 complaints acquired in October 2017 and the 48 complaints acquired in September 2018.  All complaints alleging discrimination on the premise of incapacity are investigated. Complaints About Discrimination In October 2018, the Division acquired 10 complaints alleging discrimination – 4 relating to race, three relating to nationwide origin, and three relating to intercourse.  This can be a slight improve from the whole of eight discrimination complaints reported in October 2017 and the seven reported in September 2018.  All complaints alleging discrimination are investigated to find out if there was a violation(s) of the passenger’s civil rights. Shoppers might file air journey client or civil rights complaints on-line at http://airconsumer.dot.gov/escomplaint/ConsumerForm.cfm, by voicemail at (202) 366-2220, or by TTY at (202) 366-0511.  They might additionally mail a grievance to the Aviation Shopper Safety Division, U.S. Division of Transportation, C-75, W96-432, 1200 New Jersey Avenue, SE, Washington, DC 20590.

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