LONDON, 7 December, 2018 – NewVoiceMedia, a Vonage Firm (NYSE:VG) and main world supplier of cloud contact centre and inside gross sales options, has introduced the winners of its CONVO Awards for 2018.The corporate launched the awards to showcase the nice conversations its prospects are having and recognise the notable work they do daily. Judged by a panel of business specialists together with Yiannis Maos, UK CXPA Ambassador and Helena Boulton, Senior Supervisor, Technique and Change at Appirio, winners have been revealed at NVM’s annual CloudFest London occasion.Chris Haggis, SVP Buyer Success at NewVoiceMedia, feedback, “It provides me nice pleasure to honour the well-deserving winners of our inaugural CONVO Awards. Every firm credited is a real chief inside its business and represents one of the best of companies which might be creating distinctive, emotive buyer experiences to serve higher and promote extra”.The CONVO Awards 2018 winners:Gross sales Innovation – Intelliflo For redefining its work processes, bringing new approaches to resolve issues, and demonstrating a progressive use of the NVM Platform.Excellent Gross sales Efficiency – EburyFor implementing clever processes and strategic targets to assist speed up development, and its use of know-how to determine and reward nice conversations.Buyer Expertise Excellence – Positive Petcare For placing the shopper on the coronary heart of its enterprise, empowering its brokers and boasting a powerful Web Promoter Rating of 90+.Operational Excellence – SHL For its dedication to steady enchancment, world omni-channel capabilities and buyer journey experience.Unsung Hero – NCSA non-profit organisation which empowers younger folks, helps them obtain their goals and is making a distinction to future generations.Group Hub Champion – Anton Pashchenko, technical product supervisor, audibene GmbHFor making common product and have recommendations to NVM’s improvement workforce and incessantly advising different prospects. For extra about NewVoiceMedia, go to additionally launched its first ever journal, CONVO, at CloudFest, to have a good time the artwork of nice conversations. Obtain your copy right here: ENDS -About NewVoiceMediaNewVoiceMedia, a Vonage Firm, is a number one world supplier of cloud contact centre and inside gross sales know-how that permits companies to create distinctive, emotive buyer experiences to serve higher and promote extra.Its award-winning platform joins up all communications channels with out costly, disruptive {hardware} adjustments and plugs straight into your CRM for full entry to hard-won information. With a real cloud surroundings and confirmed 99.999% platform availability, NewVoiceMedia ensures full flexibility, scalability and reliability.NewVoiceMedia’s 700+ prospects embrace Canadian Most cancers Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston College, Lumesse, Paysafe and Vax. For extra data, go to or observe NewVoiceMedia on Twitter @NewVoiceMedia.In November 2018, NewVoiceMedia was acquired by Vonage (NYSE:VG), a enterprise cloud communications chief.NewVoiceMedia PR contactNicola BrookesTel: +44 (0)7500 006 458 E mail: [email protected]