New York and Harmony, N.H. — December 4, 2018 — When The Resort Harmony opened its doorways in August, Volara – the voice hub for the resort trade – was there to make sure that friends’ experiences are memorable and interesting. By equipping each room within the boutique resort with a customized branded Volara-powered Amazon Echo Dot, friends are talking requests of their rooms and workers are appearing on these requests immediately. Positioned on the fourth and sixth flooring of the Capital Commons constructing, in addition to a portion of decrease flooring for the resort’s foyer and health facility, The Resort Harmony is the primary in New England to have interaction vacationers with this market main voice expertise.
“It was essential to our staff that we embrace greatest practices in visitor service, together with utilizing guest-facing expertise that might enchantment to enterprise and leisure vacationers alike,” stated Michael Simchik, managing companion of New Hampshire-based 100 Market Group, proprietor and developer of the six-story, mixed-use constructing that additionally options The Lobbyist bar, O Steaks and Seafood restaurant, and workplace area. “Inserting tablets in rooms was an possibility but it surely actually would not have that ‘wow’ issue. We wished one thing completely different . . . one thing enjoyable that might be partaking and simple to make use of.
“My son, Jamie, who’s spearheading this resort venture, is an avid person of sensible house expertise,” Simchik stated. “He learn an article about Amazon’s need to carry voice expertise into motels with ‘Alexa for Hospitality.’ We gave Amazon a name, they usually directed us to Volara. Since deploying this expertise, we have now had overwhelming success, curiosity and utilization. We could not be extra happy.”
Common Supervisor Sue O’Donnell stated discovering in-room expertise that delivers an distinctive expertise whereas additionally being enticing, having a small footprint, and complementing the room design was a high precedence. The Amazon Echo Dot powered by Volara met that standards and extra.
“Our rooms are lovely,” O’Donnell stated. “They’re purposely completely different styles and sizes, so they are not cookie cutter. Whereas the rooms are massive, we wished to ensure the facilities do not muddle the room or nightstands; we do not even provide alarm clocks for that motive. With the Amazon Echo Dots, we do not want alarm clocks. Once I carry friends to their rooms and present them round, I make a degree to ask ‘Alexa, what time is it?’ That is when the enjoyable begins. We clarify to friends that they will merely say ‘Alexa, ask the resort for extra towels,’ or ‘Alexa, inform the resort I forgot my shampoo,’ and visitor companies will reply to their request. With Volara powering this system, it makes our customer support higher, faster and extra environment friendly. It retains us up to the mark, and our friends actually respect it.”
Not like a wise speaker within the house setting, O’Donnell stated the Amazon Echo Dot powered by Volara is a “system” that’s frequently evolving to fulfill the ever-changing calls for of resort friends. The Resort Harmony serves as a company hub through the week for enterprise vacationers and is a leisure vacation spot on the weekends. Completely different questions have been programmed to accommodate this variety.
“Everyone seems to be aware of Alexa,” O’Donnell stated. “Most individuals use it at house; it is a part of their on a regular basis life. Now they anticipate it after they journey. As the one resort in New England at the moment providing this voice expertise in rooms, we’re actually standing out available in the market.”
Simchik stated he’s contemplating increasing Volara’s performance from in-room service requests to again of home interdepartmental communication, controlling the room setting (together with lights and temperature), and taking music channels from the TV and enjoying them by Alexa’s iHeart radio element.
Dynamic, Safe Resolution
Volara supplies platform agnostic voice-based dialog administration software program and a safe integrations hub. Its software program turns the foremost pure language processing platforms right into a resort enterprise instrument that drives extra environment friendly visitor service, influences friends’ habits, improves internet promoter scores and helps hoteliers perceive their friends higher.
“We’re delighted to be getting into the New England hospitality market by this deployment at The Resort Harmony,” stated Volara CEO David Berger. “Not solely are we delivering strong visitor privateness and information safety measures, however our patent-pending Accuracy Engine is making certain that The Resort Harmony friends will obtain the data, suggestions and companies they request every time, each time.”
Volara is the one hotel-focused resolution with an Alexa for Enterprise Resolution Designation, and it’s a launch companion for Alexa for Hospitality. Right this moment the corporate supplies dialog administration and safe integrations for 98 % of the motels utilizing Alexa expertise in the USA.
About The Resort Harmony
The Resort Harmony is a 38-room boutique resort providing a brand new stage of basic magnificence and cozy sophistication to guests of the Granite State’s capital metropolis. It occupies the fourth and sixth flooring of Capital Commons, a signature six-story Class A blended use constructing overlooking the Merrimack River and the New Hampshire State Home. The resort is ideally situated close to the Capitol Middle for the Arts and the various retailers and eating places which have sprung up within the wake of the revitalization of Harmony’s historic downtown. Visitors get pleasure from easy accessibility to close by firms, schools, personal faculties and out of doors recreation areas. For extra data and to make reservations go to or name (603) 504-3500.

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About Volara
Volara is THE supplier of customized voice-based options for the hospitality trade. It is the one supplier of voice-based options to the hospitality trade with the Alexa for Enterprise Service Supply Designation from Amazon and is a launch companion of Alexa for Hospitality. Volara’s proprietary software program creates a resort enterprise instrument atop the main sensible audio system and pure language processing platforms. Volara’s confirmed greatest practices guarantee excessive utilization charges and an optimum visitor expertise that creates private and noteworthy engagement with manufacturers. Volara is the most important supervisor of Alexa gadgets within the enterprise at this time and over 1,000,000 folks have used voiced-based options powered by Volara. To study extra about Volara, go to