Kcom shares way forward for customer support perception at Chief Wine Workplace occasion23 Might 2013: Communications supplier Kcom just lately co-hosted a Chief Wine Officer Finance Trade Reception on the Andaz Lodge, London, to speak about innovation in buyer expertise. Representatives from Barclays, UBS and the RAC attended the occasion together with different organisations from the retail, finance and insurance coverage industries with discussions specializing in how the supply of incredible buyer expertise can encourage loyalty, create model advocates and drive progress.Mark Pritchard, Buyer Expertise specialist from Kcom, offered to 33 friends about the way forward for automation and its capability to boost general customer support technique. Mark stated: “Customers have excessive expectations in the case of customer support, wanting to have the ability to contact an organization in no matter approach they select, every time they select, and have their question resolved shortly by somebody who has the data to take action. To have the ability to ship in opposition to that expectation, organisations want to hitch up their legacy techniques and arm their contact centre brokers with collaborative applied sciences; in consequence, they’ll be higher geared up to cope with buyer queries shortly and effectively, serving to to enhance buyer retention and advocacy.”The workforce from Kcom, alongside visitor audio system from Quote Me Completely satisfied and Grapple, shared concepts on what it takes to ship a really nice buyer expertise and how one can take advantage of out of the customer support enhancements that may be created by means of new communication channels.-END-For additional info, please contact:Laura Cavanagh – PR [email protected] 01924 882885/07738785435 LinkedInBianca Keeble – PR [email protected] 01924882797/07720311540 LinkedInAbout KcomKcom, a part of the KCOM Group PLC, offers communication providers for multi-site enterprise and public sector organisations throughout the UK, and has a well-established reseller channel. As an unbiased supplier of those providers, supported by its BT Wholesale partnership, Kcom is ready to supply superior community functionality and associated added worth providers, coupled with a versatile strategy to delivering a special class of service to its clients.Its clients embody Domino’s, Morrisons, British Airways, North Wales Police, Specsavers, Metropolis of London, Phones4u, Rosslyn Analytics, Hermes, Windsor Telecom and Diva Telecoms.