LONDON, 13 March 2018 – NewVoiceMedia, a number one supplier of cloud contact centre and inside gross sales expertise, right now introduced that Berlin-based food-delivery service, Supply Hero AG, has chosen its platform to rework its international buyer expertise.Supply Hero is a publicly listed firm working in additional than 40 international locations internationally with 150,000+ restaurant companions. A world chief in classes equivalent to orders, eating places and lively clients, Supply Hero owns 30 manufacturers worldwide together with foodora, foodpanda, Lieferheld and PedidosYa, and processes greater than 20 million orders a day. Having operated buyer contact centres in every area, Supply Hero sought to standardise its processes to rework and compete on buyer expertise. It chosen the NVM platform as the one enterprise-ready true cloud answer working globally and with assured voice high quality. Integrating with Salesforce Service Cloud, the NVM platform is an omni-channel answer which allows Supply Hero to supply a high-quality expertise to its international buyer base, regardless of channel. Benefiting from a unified supply of fact for buyer information together with dynamic routing and IVR self-service capabilities, inbound calls could be intelligently managed and routed to essentially the most acceptable agent who can have quick access to the client’s complete historical past of interactions, enabling them to supply an environment friendly and personalised expertise.All staff can log into the identical system wherever they’re and work from a number of areas, as all they want is a telephone and web connection. Moreover, with larger visibility into worldwide operations, together with a real-time window into your complete contact centre, Supply Hero can simply handle advisors. Name recordings and customisable experiences additionally enable the corporate to know the place enchancment alternatives exist.Felix Plog, SVP World Operations at Supply Hero and co-founder of foodpanda, feedback, “We’re happy to have chosen NewVoiceMedia’s platform as a part of our dedication to reworking our buyer expertise and making efficiency enhancements by way of more practical contact centre operations. We’re trying ahead to the advantages that NVM will carry our clients and customer support groups”.Chris Haggis, SVP Buyer Success at NewVoiceMedia, provides, “Buyer expertise is a key differentiator for companies worldwide, with model fame and market place considerably affected by an organisation’s skill to ship buyer delight. By investing in our expertise and standardising its international contact centre operations, Supply Hero will have the ability to create distinctive, emotive buyer experiences whereas benefiting from real-time insights into efficiency and buyer satisfaction. I sit up for seeing the corporate make this transformation for its rising worldwide buyer base”.For extra details about NewVoiceMedia, go to www.newvoicemedia.com. Salesforce and others are among the many logos of Salesforce.com, Inc.-ENDS-About NewVoiceMediaNewVoiceMedia is a number one international supplier of cloud contact centre and inside gross sales expertise that permits companies to create distinctive, emotive buyer experiences to serve higher and promote extra.Its award-winning platform joins up all communications channels with out costly, disruptive {hardware} modifications and plugs straight into your CRM for full entry to hard-won information. With a real cloud atmosphere and confirmed 99.999% platform availability, NewVoiceMedia ensures full flexibility, scalability and reliability.NewVoiceMedia’s 700+ clients embrace Canadian Most cancers Society, Ebury, FCR Media, FlixBus, JustGiving, Kingston College, Lumesse, Paysafe and Vax. For extra info, go to www.newvoicemedia.com or comply with NewVoiceMedia on Twitter @NewVoiceMedia.NewVoiceMedia PR contactNicola BrookesTel: +44 (0)7500 006 458 E-mail: [email protected]