ServiceNow’s enterprise service administration capabilities to drive larger self-serviceTeamUltra – a Computacenter Firm – at present introduced that Asian-inspired restaurant chain itsu, has chosen ServiceNow for a service administration centralisation mission. The implementation, which will probably be accomplished with the assist of ServiceNow Gold Companies companion TeamUltra, is scheduled to be accomplished in Q1 2018. It would allow the meals retailer to enhance operational effectivity, improve service supply ranges and enhance administration and management of the IT infrastructure, Services Administration and Provide Chain for his or her UK shops.Based in 1997, itsu has expanded to 73 retailers serving gentle, nutritious and wholesome dishes. A necessary ingredient within the easy working of its retail operations is the power to ship dependable providers throughout quite a lot of completely different enterprise features. Liam Gooch, Infrastructure Supervisor at itsu explains:“We needed to interchange three separate service desk purposes with a single system of file overlaying IT, amenities and provide chain. Fostering a tradition of self service will empower our proficient staff to give attention to delivering ever increased requirements of buyer expertise. With sturdy enterprise service administration credentials, ServiceNow was the logical selection because it represents a future proof and market main ITSM system with sturdy capabilities outdoors of the IT division. We chosen implementation companion TeamUltra to guide the enterprise transformation because it has a confirmed monitor file of delivering ServiceNow in related dynamic retail environments.”itsu logoThe ServiceNow deployment will embody Incident Administration, CMDB, Service Catalogue and a Self-Service Portal for employees to entry all providers by way of a single touchdown web page. ServiceNow will change three separate assist desks and spreadsheet purposes for incident administration. It will end in improved operational effectivity, higher administration of inner and provider SLAs and enhanced visibility over IT and amenities belongings throughout the CMDB. As soon as an incident has been logged, ServiceNow will allow larger automation of routine IT duties and streamline the best way during which amenities and provide chain incidents are managed. IT incidents can observe a special workflow to preventative upkeep duties or provide chain incidents similar to product remembers. ITSU will utilise the ServiceNow cellular app and associated options for shops and amenities to remotely report incidents utilizing wealthy media similar to images.Mike Beale, Managing Director of TeamUltra concludes, “Downtime in any system or asset can have a huge impact on a retailer’s means to service prospects. By consolidating a number of techniques onto ServiceNow, itsu stands to learn from improved IT service administration in addition to potential price and upkeep financial savings from eliminating a number of legacy techniques.”- ends -About TeamUltraTeamUltra, a Computacenter firm, is the EMEA’s main ServiceNow Gold Companies companion. We allow our prospects to alter the best way folks work, by utilizing the ServiceNow platform, to allow service administration for each division within the enterprise with IT Service Administration, IT Operations Administration, Safety Operations, Buyer Service Administration, Discipline Service, Human Sources, Services, Governance Danger and Compliance. We offer Skilled Companies, Managed Companies and Help and Integration Options based mostly across the ServiceNow platform to the worldwide ServiceNow group.About itsu itsu has been creating scrumptious, inexpensive and wholesome, Asian impressed meals since 1997. With 73 retailers throughout the UK, they’re rising quickly, opening new shops yearly nationwide.Inspiring the nation to eat lovely, their staff of proficient cooks create an evolving, wholesome seasonal menu, all made contemporary in-store so that you can take pleasure in. Rejoice the beautiful flavours of the East with Itsu’s eat lovely menu, which is all the time excessive in vitamins but stays refreshingly low in energy and saturated fats.To be taught extra concerning the vary of salads and itsu retailers please go to: For product samples, excessive res imagery or another details about itsu please contact [email protected]


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