The Jamaica Vacationer Board has hosted an occasion entitled ‘The Digital Journey of Vacation spot Jamaica’ to have fun the island’s transformation and the precious investments in know-how.
By means of know-how, journey and tourism is ripe for disruption that touches each part of the customer expertise, from arranging plans to discovering new locations with an area perspective.
VisitJamaica.com is Vacation spot Jamaica’s portal the place customers can get data and inspiration to boost each step of their expertise, and guarantee tourism success sooner or later.
“The important thing drivers of digital transformation are profitability, customer satisfaction, and elevated speed-to-market,” stated Donovan White, Jamaica director of tourism.
“As a vacation spot, we need to be certain that the customer has a memorable expertise all through their journey – from the dream part to the advocacy part. “Tonight is the beginning of an unbelievable journey.
“The VisitJamaica.com portal will turn out to be the one call-to-action of all our actions on the island.”
Options of the brand new portal embrace developments resembling: augmented actuality, to assist potential guests envision themselves within the vacation spot by way of a number of experiences; synthetic intelligence, to analyse buyer searches and tailor outcomes; biometrics, to develop an internet pre-clearance facility and finally putting in kiosks on the airport to ease congestion; and a cellular app, the place customers will be capable to obtain itineraries, flight notifications and boarding passes.
There may be additionally now island-wide Wi-Fi connectivity, for guests to share their experiences in actual time.
Whereas Jamaica is constant to make vital developments in know-how, the island’s most vital mechanism of development is the funding in human capital as tourism is concerning the significant human interactions that deliver guests again once more.
“To achieve success, we have to create a stability between the technological improvements and the human component.
“Bettering the customer expertise should all the time be on the forefront of our minds when investing in know-how, however it have to be achieved with out shedding sight of the human connection,” White added.
“We’ve the perfect experiences, the perfect tradition and the perfect supply system for all this – our folks.
“The dedication to service excellence significantly contributes to Jamaica’s attraction as a premier vacationer vacation spot.”
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